Social Media Ideas for Conversation Analytics Company

IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessmen...

Report Notes Verint’s Key Strengths, Including Strong Essential Analytics Features That Are Easy to Customize Verint® announced it has been named as a Leader in the IDC MarketScape...

CallMiner forwards CX intelligence and agent augmentation with new AI-powered capabilities

Expanded capabilities help organizations turn customer interactions into trusted intelligence that drives action

Crexendo Expands AI Portfolio Through Meetric Partnership, Adding Omnichannel Conversation Intelligence for More Than 25...

CallMiner Named a Strong Performer in Customer Feedback Management and Analytics Report by Top Analyst Firm

First-time inclusion recognizes CallMiner’s AI-native vision, combining conversational intelligence, real-time action, and enterprise-scale CX insight CallMiner, the global leader...

Anana launches AI Workspace for Hospitality Commercial Teams

Anana captures demand intelligence from guest calls, chats, and emails before they become bookings, surfacing structured commercial insights for hotel teams through a five-componen...

Concentrix (CNXC) Q3 2026 Earnings Call Transcript

AI-driven revenue streams now exceed 50% of quarterly sales, with record free cash flow.

Что скрывают 95% звонков, которые никто не слушает: топ-8 систем речевой аналитики

Источник: Компьютерра - Журнал о науке и технологиях Команда контроля качества вручную проверяет не больше 3–5% диалогов контакт-центра. Остальные 95% остаются неразобранными, и и...

Astra Previews astra-realtime-v1 Indias First Compound Realtime Voice Model for Business Calls

Astra Intelligence previews astra-realtime-v1, a live Hindi-English system answering every business call in under 2 seconds with mid-sentence interruption handling and real-availab...

Sprinklr Announces Availability of VOC Agent Suite in Gemini Enterprise Agent Marketplace

AI agents that work like seasoned analysts, turning customer feedback into trusted answers, clear recommendations, and faster business decisions. Sprinklr, the definitive, AI-nativ...

Marvin Launches Live Intercept, Bringing Voice-to-Voice AI-Moderated Research Inside the Digital Customer Experience

The new product captures in-the-moment feedback inside products and websites and connects it with a company’s existing customer knowledge. Marvin, the customer insights platform us...

Marchex Expands Existing Customer Relationship with Commercial Deployment of AI Voice Agent

Successful Paid Pilot Conversion Further Highlights Cross-Sell Opportunity Across Marchex’s Current Customer Base Marchex, Inc., a vertically focused, AI-driven conversation analyt...

Alchemer Iris provides an AI-native customer experience platform built for action?

Delivers a seamless experience across channels

CallMiner Advances CX Intelligence and Agent Augmentation with New AI-Powered Capabilities

Expanded AI Assist capabilities, redesigned real-time supervisor experience and new education resources help organizations turn customer interactions into trusted intelligence that...

Речевая аналитика в телефонии: четыре виртуальных АТС с ИИ-контролем звонков

Источник: Компьютерра - Журнал о науке и технологиях В небольшой компании контроль звонков часто сводится к выборочной проверке — руководитель раз в неделю прослушивает несколько...

Alchemer Launches Iris, an AI-Native Customer Experience Platform Built for Action

Unified feedback platform delivers a seamless experience across channels, bringing answers, guiding actions and moving work between systems Alchemer announced Alchemer Iris, its AI...

Dialpad and Glean Connect Customer Conversation Insights With Enterprise Knowledge to Drive Smarter Decision-Making

Demoing at Glean:GO 2026, the new integration brings Dialpad’s conversational intelligence into Glean, so customer conversations, voice and text, AI and human, become usable across...

Pure IP Launches Voice Observability to Give Enterprises End-to-End Visibility into Every Call

Session-level intelligence helps IT teams isolate voice issues faster across the network and customer environment and enhance end-user experience

Mediacom Taps Comcast Veteran to Lead Analytics Strategy

Mediacom’s appointment of Conner Clyde highlights a growing telecom and VoIP industry shift toward data-driven strategy. With analytics guiding broadband investments, pricing, cust...

Contentsquare Announces New AI-First Experience Platform to Optimize Every Human and Agent Journey

The platform unifies every signal across web, mobile, conversations, LLMs, and agents — turning them into predictions that drive action across the full workflow, from design to tes...

X’s Grok bots get analytic search capabilities

The bots will be able to respond to conversational queries and search in-app posts and brand mentions, offering trend insights to marketers.

Takeaways From The Forrester Waveâ„¢: Customer Feedback Management And Analytics Solutions, Q3 2026

The Forrester Wave™: Customer Feedback Management And Analytics Solutions, Q3 2026 finds a market in transition. Just as the “Amazon effect” raised expectations for customer...

State of Conversational AI Survey Platforms in 2026

TL;DR: What G2 Data tells about the state of conversational AI survey platforms in 2026? According to G2's analysis of 230+ verified reviews of Conversational AI Survey Platf...

Rime Partners With Dialpad as Premier Agentic Text-to-Speech Voice Provider Across Global Communications Platform

Rime, the leading enterprise voice AI platform, today announced a strategic partnership with Dialpad, the AI platform for customer experience. Under the agreement, Rime will serve...

When Data Learns To Talk: What Conversational Analytics Really Changes For Your Workforce

Conversational analytics makes data easier to access, but data literacy still matters. Learn why the skill is shifting from querying data to questioning it. This post was first pub...