Social Media Ideas for Callminer

CallMiner forwards CX intelligence and agent augmentation with new AI-powered capabilities

Expanded capabilities help organizations turn customer interactions into trusted intelligence that drives action

CallMiner Named a Strong Performer in Customer Feedback Management and Analytics Report by Top Analyst Firm

First-time inclusion recognizes CallMiner’s AI-native vision, combining conversational intelligence, real-time action, and enterprise-scale CX insight CallMiner, the global leader...

CallMiner Advances CX Intelligence and Agent Augmentation with New AI-Powered Capabilities

Expanded AI Assist capabilities, redesigned real-time supervisor experience and new education resources help organizations turn customer interactions into trusted intelligence that...

Что скрывают 95% звонков, которые никто не слушает: топ-8 систем речевой аналитики

Источник: Компьютерра - Журнал о науке и технологиях Команда контроля качества вручную проверяет не больше 3–5% диалогов контакт-центра. Остальные 95% остаются неразобранными, и и...

Crexendo Expands AI Portfolio Through Meetric Partnership, Adding Omnichannel Conversation Intelligence for More Than 25...

Astra Previews astra-realtime-v1 Indias First Compound Realtime Voice Model for Business Calls

Astra Intelligence previews astra-realtime-v1, a live Hindi-English system answering every business call in under 2 seconds with mid-sentence interruption handling and real-availab...

Recruiterflow + KrispCall: Give Your Calls Somewhere to Land

Recruiting is a conversation business. Yet conversations are usually the least captured data a firm owns. Emails thread themselves. Applications land in the pipeline. LinkedIn mess...

Four Analyst Firm Reports Name Elixir a CCM Leader, and Only Elixir Earned Capability Leader in the New AxisCube TriAxis...

AxisCube Research, QKS Group, and Aspire reach the same verdict, while Elixir's AI earns a Silver Stevie® Award and a Best AI Assistant finalist placement.

Video and Audio as Knowledge Sources: Content Understanding in Microsoft Foundry IQ

Your largest corpus is the one nobody indexed. Here's how to turn recordings into grounding data an agent can cite. The Corpus You Already Have and Never Indexed Every organizati...

Experro Launches EMA, an AI Merchant Assistant That Explains Your Store Data and Acts on It

Experro launches EMA, an AI merchandiser that digs through your store data, finds the revenue you're losing, and makes the fixes itself, not just recommending them.

ИИ от МТС выделяет основные моменты разговоров и показывает тезисы в истории вызовов

Источник: Компьютерра - Журнал о науке и технологиях МТС первой в России начала показывать краткое содержание звонков прямо в истории вызовов. Функция работает на основе ИИ и дост...

Handling 800+ Calls a Month With Canary's AI Voice at Hotel Zephyr

Hotel Zephyr's GM details how Canary's AI Voice handled 800+ calls in a single month, cutting hold times and freeing staff, while Dynamic Upsells generate $130K in annual ancillary...

The Sun Shines on Discoverable Data: Collecting and Transcribing Audio Files Amidst an Explosion of Data Forms

The Sun Shines on Discoverable Data: Collecting and Transcribing Audio Files Amidst an Explosion of Data Formsby Everlaw

Caprae Capital Expands Search as a Service Pro, Combining Industry-Specialized Callers With 24-Hour Seller Follow-Up

Operator-led tier uses a sequenced calling model where more sophisticated callers step in as seller interest increases, helping move qualified conversations toward LOI faster

3CLogic Releases AI Agent Evaluator to Automate QA and Scoring of Voice AI Agents

New capability scores 100% of AI interactions with plain-language reasoning, enabling accountability and rich insights into Voice AI engagements and performance. 3CLogic announced...