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An executive says, after hearing about a major quality defect: “You said we solved that. Why'd the problem come back???” That might sound like accountability. But it's not necessar...
Two questions from a few Toyota mentors — and the Deming idea behind them. You can usually feel it before you can name it. The improvement meeting that used to feel alive is now… p...
Taiichi Ohno was famously direct about experimentation. The story most people know is the one where he drew a chalk circle on the factory floor and made supervisors stand inside it...
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