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zonkafeedback.com /1 month ago

Conversational Analytics: A Complete Guide to Turn Conversations into Insights

TL;DR Conversational analytics processes unstructured customer interactions (calls, chats, support tickets, emails, reviews) using NLP and machine learning to surface structure...

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cloud.google.com /1 month ago

Conversational Analytics now available for Looker Embedded environments

Looker Embedded analytics are at the heart of many next-generation data products, enabling monetization with live metrics and customizable user experiences. In the AI era, users ex...

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learn.g2.com /4 days ago

I Evaluated G2's 7 Best Conversation Intelligence Software

Finding the best conversation intelligence software isn’t just about choosing a tool that records sales calls. Today’s AI-powered conversation intelligence platforms can analyze cu...

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zonkafeedback.com /1 month ago

ChatGPT vs Purpose-Built Feedback Analysis Tools: What Works at Scale

TL;DR 46% of CX professionals currently use ChatGPT, Claude, or Gemini for feedback analysis. With structured prompts, these tools produce genuinely useful results for batches...

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dzone.com /1 month ago

Exploring Databricks Genie: Conversational Analytics with Unity Catalog

Databricks Genie introduces a new model for data platforms by enabling conversational analytics directly within the Databricks ecosystem. Instead of starting with SQL, users can st...

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zonkafeedback.com /1 month ago

How AI Analyzes Open-Ended Feedback: From Themes to Signals

TL;DR AI qualitative data analysis goes beyond faster coding: purpose-built platforms extract themes, sentiment, effort, churn risk, intent, and entities from every open-ended...

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zonkafeedback.com /1 week ago

Voice of Customer Analytics: How It Works in 2026

TL;DR Voice of customer analytics turns scattered feedback into a single, queryable view of what customers want, how they feel, and what they're reacting to, across surveys, su...

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kdnuggets.com /1 month ago

I Vibe Coded a Tool to That Analyzes Customer Sentiment and Topics From Call Recordings

Build an AI customer sentiment analyzer for call recordings using Whisper, BERTopic & Streamlit with this open-source step-by-step guide with code.

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martechseries.com /1 month ago

Infometry Launches INFOFISCUS Conversa for macOS to Interact with Enterprise AI Analytics Using Natural Language

Infometry’s native macOS app enables executives to bypass SQL and dashboards, delivering real-time, AI-driven insights via plain-English data conversations. Infometry, a global lea...

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ringcentral.com /1 month ago

5 Gong competitors for conversation intelligence in 2026

A platform-by-platform assessment of integration depth, analytics scope, compliance, and total cost of ownership. Many enterprise teams default to Gong. They then spend the next qu...

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365community.online /1 week ago

Conversation trace in Copilot Studio

When something in your agent gives the wrong answer or behaves unexpectedly, the conversation trace is your first stop. Not the topic editor. The execution panel on the left side I...

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learn.g2.com /2 weeks ago

Best Conversational Support Platforms for Customer Service

While scrolling LinkedIn, I came across a post talking about the shifting reality of customer support. It described a familiar mess: chat in one tool, email in another, WhatsApp an...

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easkme.com /3 weeks ago

Inside Modern AI Powered Contact Centers: Monitoring Performance in Real Time

Contact centers have changed dramatically over the past few years.What was once a relatively straightforward environment built around telephony systems and scripted workflows has e...

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finextra.com /1 month ago

Analysis of AI-Driven Conversational Workflows in Enterprise Document Management (Rupert Fallows)

Analysis of AI-Driven Conversational Workflows in Enterprise Document Management. Overview

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learn.g2.com /1 month ago

I Evaluated 5 Best Conversational Commerce Tools on G2

If you are planning to choose the best conversational commerce platform, the category itself is no longer the question. The pressure is on execution. Revenue conversations now happ...

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voip.review /2 weeks ago

Otter.ai Revolutionizes Meetings with Conversational Knowledge Engine

Otter.ai, a leader in AI meeting assistants, aims to innovate beyond basic transcription by introducing the Conversational Knowledge Engine. This new system transforms meeting data...

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prdaily.com /1 month ago

How communicators can get the most out of qualitative feedback

AI is making it practical to analyze large volumes of employee and customer comments, transcripts and open-ended survey responses. Mike Prokopeak is director of Communications Lead...

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newswire.com /1 week ago

Halsa Global Launches Voice iQ, a Salesforce-Native Conversational Intelligence Platform

Voice iQ brings structured intelligence to every conversation, surfacing quality scores, escalation signals, and coaching opportunities at the scale that manual review cannot reach...

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zonkafeedback.com /1 month ago

We Analyzed 1M+ Customer Feedback Responses. Here's What's Inside.

TL;DR Our analysis of 1M+ open-ended customer feedback responses across industries and 8 languages found that the average response contains 4.2 distinct topics: manual review c...

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martechseries.com /4 days ago

CallMiner Named a Leader in the SPARK Matrix: Conversational Intelligence, 2026 Report

CallMiner recognized by QKS Group for its AI-powered conversational intelligence, automation, and operational intelligence capabilities for fifth consecutive year CallMiner, the gl...

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martechseries.com /1 month ago

Otter.ai Evolves from AI Notetaker to Create $100B Enterprise Conversational Knowledge Engine Market

Otter.ai, announced the launch of a new Conversational Knowledge Engine, a platform to connect conversations across teams and time, turning what’s said in meetings into structured,...

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milanostyle.com /1 month ago

The Rise of Spontaneous Online Conversations in Modern Culture

Conversation used to happen face to face. Now it often sparks in a browser tab or an app, sudden and short-lived. These spontaneous online talks—quick group chats, live audio rooms...

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smallbiztrends.com /3 weeks ago

Gemini Enhances User Experience with New Continued Conversation Feature

Discover how Gemini's new Continued Conversation feature transforms user interaction by allowing seamless, natural dialogue. Enhance your experience and engage more effectively wit...

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zonkafeedback.com /1 month ago

How to Analyze Survey Data: From Raw Responses to Real Insights

TL;DR Survey data analysis turns raw responses into patterns you can act on. It covers both quantitative data (scores, scales, multiple choice) and qualitative data (open-ended...

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