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ninjaone.com /1 month ago

How to Use the Service Desk to Support HR Data Collection and Workflows

HR workflows generate some of the most common and iterative IT requests in any organization, including employee onboarding and offboarding cycles, payroll and benefits, and equipme...

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habr.com /1 week ago

Ваш Service Desk теперь в кадрах: что ИТ придумали за 30 лет и зачем это HR

Новичок вышел — а работать нечем: ни ноута, ни доступов, ни пропуска. Крайним делают HR, хотя готовили не они. Показываем, как навести порядок, стащив рабочие приёмы у айтишников....

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freelancer.com /3 days ago

IT Support service desk Coaching

I’m getting ready for a 1st- and 2nd-line support role and I’d like a seasoned service-desk engineer to walk me through everything that happens on the job and at the interview tabl...

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weworkremotely.com /1 month ago

SEC Service Enterprise Consulting: Werkstudent (m/w/d) SAP-Consulting im Kundenservice

Headquarters: Altrottstraße 31 Walldorf, Baden-Württemberg, 69190 Germany URL: http://service-enterprise.com Zur Verstärkung unseres Teams suchen wir Dich zum nächstmö...

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learn.g2.com /1 month ago

What are the Best-Rated Help Desk Solutions for Enterprise Companies?

Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, and Freshdesk are among the best-rated help desk solutions for enterprise-level companies in t...

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supportadventure.com /1 week ago

Dispatcher vs. Service Desk Manager: The Distinction That Changes Everything

Most MSPs treat the dispatcher and the service desk manager as interchangeable titles for the same job. This assumption costs companies more than they realize, because the two role...

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yourstory.com /3 weeks ago

Scaling Enterprise IT with Agentic AI - Engineering an Autonomous Service Desk

Atlassian's Nitish Jha closed DevSparks Bengaluru 2026 with a technical deep dive into Rovo Service, the AI agent embedded inside Jira Service Management that plans, executes, and...

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ninjaone.com /3 weeks ago

How to Design Service Catalog Workflows That Improve Request Efficiency

Are tickets piling up? Do requests get misrouted? Is your team spending more time untangling confusion instead of delivering value? When IT services are not clearly defined, everyt...

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prweb.com /1 month ago

Provance Announces Strategic Advancement of Intelligent ITSM with ServiceTeam ITSM Enterprise 3.0

Provance has introduced ServiceTeam ITSM Enterprise 3.0, advancing its Microsoft-native approach to intelligent IT service management with expanded AI, automation, and collaboratio...

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habr.com /1 week ago

Краткий гид по Help Desk системам в 2026: что под капотом у 12 популярных решений

Полгода-год использования — и уже пора жалеть, что купили не тот хелп деск. Такое может произойти, если пасть жертвой маркетинга не проанализировать свои процессы и не подобрать си...

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hospitalitynet.org /1 week ago

Beyond Installation: Why Remote Management and Field Services Are Critical to Self-Service Success in Hospitality

Kiosk.eu makes the case that remote management platforms and field services are as critical as hardware selection for keeping hotel self-check-in kiosks operational and guest-ready...

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vuejobs.com /1 month ago

Application Support Engineer

Employer: accenture Location: Bengaluru, IN Project Role : Application Support Engineer Project Role Description : Act as softwa...

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learn.g2.com /1 day ago

10 Best Free Help Desk Software for Tech Startups in 2026

To cut to the chase, Agentforce Service, Atera, Fin, Freshdesk, Front, Hiver in Gmail, Jira Service Management, LiveAgent, Zendesk for Customer Service, and Zoho Desk are the 10 be...

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healthcareittoday.com /6 days ago

The Strategic Value of a Patient Portal Service Desk

The following is a guest article by Chris Durham, Corporate Vice President, Service Desk at HCTec As healthcare organizations continue their digital transformation journey, patient...

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techlearning.com /1 month ago

Customer Service Matters in Educational IT Support

Technology support in education is ultimately a service profession

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onrec.com /1 month ago

The Growing Role of Co-Managed IT Services in HR Technology and Employee Support

Stuart Gentle Publisher at Onrec 29 May 2026|News archiveThe Growing Role of Co-Managed IT Services in HR Technology and Employee SupportEnterprise IT leaders are under constant p...

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freelancer.com /2 weeks ago

Seamless Remote Support Application

I am selling a pre-build customer remote support applications , with unique customizable features, latency equal to premium softwares, webrtc chanel flow. Contact for more details...

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habr.com /1 month ago

«Рубик» от пет‑проекта до прода или ITIL 4 для строительно‑торговых центров

Привет, я Максим Королёв из Петрович‑ТЕХ, занимаюсь уровнем сервиса и тем, как ITIL/ITSM живут не только в регламентах, но и в интерфейсах для людей «с полей». В прошлых материалах...

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voip.review /1 month ago

Workday Enters ITSM – Sana Automates IT Support Workflows

Workday's Sana for ITSM integrates seamlessly into its platform, revolutionizing IT support by automating workflows and utilizing HR data for efficient ticket resolution. This leve...

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webwire.com /3 weeks ago

Zendesk Welcomes beams Team to Expand AI-Powered Employee Service Capabilities

Zendesk, a global leader in agentic AI-powered customer service and employee service, announced it has acquired IP from beams, a Berlin-based Work Intelligence startup, and welcome...

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habr.com /1 month ago

Отвечай, как топовый специалист: как службе поддержки решать настоящие, а не озвученные проблемы клиентов

За типичной заявкой «не работает, посмотрите» может скрываться необходимость пересмотра архитектуры системы. В то же время, «добавьте мне новый процесс» нередко решается простой на...

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habr.com /1 day ago

Я был уверен, что Service Desk сломан. Потом поговорил с одним человеком

Первая статья из цикла «Аналитик в чужом процессе»145 тысяч тикетов, почти 87 тысяч "аномалий" и уверенность, что Service Desk полностью сломан. Но один разговор с опытным специали...

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habr.com /1 month ago

RMS: упрощаем сотрудникам жизнь в поиске Internet-ID

Привет! Я — Саша Басун, инженер направления пользовательских ИТ-сервисов в «Петрович-Тех». Сегодня я пришёл к вам с историей о том, как вывод значения ключа из реестра Windows може...

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computerra.ru /1 month ago

Рейтинг российских аналогов Jira SD 2026

Источник: Компьютерра - Журнал о науке и технологиях Аналитический отдел «Компьютерры» изучил российский рынок аналогов платформы Jira SD и составил рейтинг решений на 2026 год. Р...

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