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Voice AI on Computer now takes live customer support calls
Google Gemini hitting one billion monthly users spotlights how AI voice assistants are reshaping VoIP, unified communications, and contact centers. With more users speaking to Gemi...
Telefónica is bringing AI-powered call transcription, summaries, and virtual agents to fixed and mobile business voice services, signaling a major VoIP evolution. With faster respo...
Are you tired of call flows that trap customers in menus and still send them to the wrong queue? If you are shopping for an ai voicebot solution in 2026, that frustration is exactl...
Uber customer service cuts highlight a fast VoIP contact center shift as AI voice and chat automation handle routine support without agents. From password resets to booking changes...
Welcome to The Blueprint, a new feature where we highlight how Google Cloud customers are tackling unique and common challenges across industries using the latest AI and cloud tech...
AI agents are transforming VoIP operations by automating calls, routing requests, qualifying leads, and delivering 24/7 customer support. With reliable SIP trunking, phone numbers,...
Businesses can now build, test, and deploy AI voice agents across support, sales, and operations – alongside WhatsApp, RCS, and SMS – from a single platform Gupshup launched its Vo...
The AI market has finally come back around to the (correct) conclusion that people are important. Thank goodness. And on that note, The Forrester Waveâ„¢: Conversational AI Platfor...
Company opens Buyer Hub to agencies, providing self-serve access to InMobi’s premium ad inventory InMobi Advertising, part of global technology company InMobi, announced the launch...
AI is reshaping VoIP and unified communications, but mid-market businesses need disciplined adoption. Practical tools like meeting summaries, call summaries, and contact center gui...
Independent verification proves secure, resilient telephony integration and live‑agent escalation, compressing months of lab work into days and accelerating enterprise go‑live...
I am looking for a skilled freelancer to develop an AI-driven voice agent tailored for facilitating seamless order processing for my e-commerce platform. The project involves creat...
The startup is building voice models designed to make AI phone calls pass the Turing test.
So far, we know WebRTC is an incredibly fast delivery courier. But that only solves communication between two points. The moment we invite…Continue reading on Medium »
Voice agent teams keep hitting the same wall. The catalog holds 400 voices and the brief asks for the one that is not in it: a Quebecoise receptionist for a Montreal dealership, a...
For years, voice automation had a reputation problem. Customers associated it with rigid phone trees, clumsy speech recognition, and the familiar frustration of repeating the same...
OpenAI has announced Presence, a new enterprise product for deploying and managing AI agents across customer-facing and internal business workflows. The offering is designed for el...
The conversation around AI voice has changed dramatically over the past year. Not long ago, businesses wanted to know whether AI could hold a natural conversation. Today, that ques...
For health plans, the AI teams support functions such as member onboarding, chronic care management and Star Ratings improvement. Provider-focused offerings target patient onboardi...
CosyVoice Studio bundles Alibaba's Qwen-Audio speech family, including the Artificial Analysis top-ranked Qwen-Audio-3.0-Realtime, into one platform with three product modules. Ali...
Orvera AI, an agentic conversational AI platform for the enterprise, was included among the shortlisted providers featured in Everest Group’s Tech Provider Spotlight: Voice AI Agen...
Karnataka is exploring voice AI pilots with ElevenLabs for skilling, healthcare, investor services, culture and citizen services.
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