Social Media Ideas for Service Desk 2026

Top Desktop Support Engineer Interview Questions for 2026 | Simplilearn

Desktop support engineers are the backbone of IT support, ensuring organizations run smoothly by resolving technical issues and maintaining essential systems. As technology evolves...

Краткий гид по Help Desk системам в 2026: что под капотом у 12 популярных решений

Полгода-год использования — и уже пора жалеть, что купили не тот хелп деск. Такое может произойти, если пасть жертвой маркетинга не проанализировать свои процессы и не подобрать си...

Best Smart Locker Solutions for Automating Device Access in 2026

IT teams are moving device handoffs out of email threads, help desk queues, and storage rooms. A laptop loan, charger pickup, broken-device swap, or new-hire deployment can now hap...

Spring 2026

Autotask 2026.3: Smarter planning, faster triage, simpler billing and expanded compliance

Explore the latest Autotask enhancements, including Resource Planner updates, Ticket Triage improvements, simplified service packaging, and expanded e-invoicing support. The post A...

What are the Best-Rated Help Desk Solutions for Enterprise Companies?

Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, and Freshdesk are among the best-rated help desk solutions for enterprise-level companies in t...

Рейтинг российских аналогов Jira SD 2026

Источник: Компьютерра - Журнал о науке и технологиях Аналитический отдел «Компьютерры» изучил российский рынок аналогов платформы Jira SD и составил рейтинг решений на 2026 год. Р...

How to Use the Service Desk to Support HR Data Collection and Workflows

HR workflows generate some of the most common and iterative IT requests in any organization, including employee onboarding and offboarding cycles, payroll and benefits, and equipme...

Summer 2026

10 Best Free Help Desk Software for Tech Startups in 2026

To cut to the chase, Agentforce Service, Atera, Fin, Freshdesk, Front, Hiver in Gmail, Jira Service Management, LiveAgent, Zendesk for Customer Service, and Zoho Desk are the 10 be...

Ваш Service Desk теперь в кадрах: что ИТ придумали за 30 лет и зачем это HR

Новичок вышел — а работать нечем: ни ноута, ни доступов, ни пропуска. Крайним делают HR, хотя готовили не они. Показываем, как навести порядок, стащив рабочие приёмы у айтишников....

The Strategic Value of a Patient Portal Service Desk

The following is a guest article by Chris Durham, Corporate Vice President, Service Desk at HCTec As healthcare organizations continue their digital transformation journey, patient...

Best Conversational Support Software for 2026: My Picks

TL;DR The best conversational support software in 2026 is Agentforce Service (formerly Salesforce Service Cloud), which holds the highest G2 Score in G2's 2026 Grid® Report for C...

The 2026 Suppliers Directory

The 2026 Supplier Directory is out in the mail and updated on our Supplier Directory web page. Source

RMS: упрощаем сотрудникам жизнь в поиске Internet-ID

Привет! Я — Саша Басун, инженер направления пользовательских ИТ-сервисов в «Петрович-Тех». Сегодня я пришёл к вам с историей о том, как вывод значения ключа из реестра Windows може...

Top Answering Services Transforming Recruitment and Workforce Communication in 2026

Stuart Gentle Publisher at Onrec 12 Jun 2026|News archiveTop Answering Services Transforming Recruitment and Workforce Communication in 2026Handling incoming calls can become diff...

Beyond Installation: Why Remote Management and Field Services Are Critical to Self-Service Success in Hospitality

Kiosk.eu makes the case that remote management platforms and field services are as critical as hardware selection for keeping hotel self-check-in kiosks operational and guest-ready...

2026 week #26: SL Open Source meeting

The following notes were taken from: My chat log of the Open-Source Developer (OSD) meeting held on Friday, June 26th, 2026, together with my chat log of that meeting. Pantera’s vi...

Inside ISTE 2026: EdWeek’s Daily Updates

EdWeek's reporters and visuals team are on the ground at the massive 2026 ed-tech show.

Hajj 2026: SDAIA Deploys 163 Tech Service Points at Madinah Airport

The Islamic Information Hajj 2026: SDAIA Deploys 163 Tech Service Points at Madinah Airport Saudi data authority powers smart entry for pilgrims at Prince Mohammed bin Abdulaziz I...

Scaling Enterprise IT with Agentic AI - Engineering an Autonomous Service Desk

Atlassian's Nitish Jha closed DevSparks Bengaluru 2026 with a technical deep dive into Rovo Service, the AI agent embedded inside Jira Service Management that plans, executes, and...

Best Workspaces 2027

2026 week #24: SL Open Source meeting

The following notes were taken from: My chat log of the Open-Source Developer (OSD) meeting held on Friday, June 12th, 2026, together with my chat log of that meeting. Pantera’s vi...

ProcureCon Europe 2026: Harnessing Agile Procurement Practices to Drive Business Value

ProcureCon Europe, the leading event for Chief Procurement Officers (CPOs) and senior procurement executives, is coming to Cologne from 22-24 September, 2026, bringing together mor...