Public adjusters launch national conduct code for US claims
Voluntary standard targets consistency across state rules
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Voluntary standard targets consistency across state rules
On 14 October 2026, the Financial Conduct Authority (FCA) published Market Watch 86. In this Market Watch, the FCA shares its observations from recent supervisory visits to UK reta...
The Financial Conduct Authority’s expanded non-financial misconduct rules took effect on 1 September, bringing around 37,000 non-bank firms within a broader conduct regime. Firms n...
It’s about outcomes, not just compliance
Background On 21 September 2026, the Financial Conduct Authority (FCA) published its findings (MS24/1.5) from its market study into the distribution of pure protection products to...
Healthcare, financial services, insurance, legal, energy, and cybersecurity are all seen as challenging industries for marketing professionals. Slow review cycles, strict claims re...
Insurance distribution reforms must be expedited
Insurance marketing has a lot in common with healthcare and finance marketing. You need to make a complex product sound clear and compelling without crossing any compliance lines....
NAIC letter points to a tenfold-plus jump in one insurer's reported related-party holdings and asks whether state oversight can keep pace with footprint in life insurance
Consumer Duty's fair value test has a new candidate, and it isn't a pricing model
On 2 September, the Financial Conduct Authority’s David Geale , Executive Director of Consumers, P...
Jacqueline Girow says firms will struggle in September if they can't say how a complaint gets handled
Second-year Consumer Duty board reports show better governance and richer data - but most firms still cannot prove their reporting is actually improving outcomes for customers
When the Consumer Duty came into force in July 2023, most of the early attention went to price and v...
The FCA's governance review of MGAs and coverholders runs through to early 2027. A broker placing business through an MGA is already inside that review's scope - because Consumer D...
Two weeks after South Carolina’s insurance regulator took steps to place Atlantic Coast Life Insurance into rehabilitation, another state’s commissioner in September suspended the...
Human behavior is sometimes to blame when transactions go wrong.
On 15 October 2026, the Financial Conduct Authority (FCA) published a new webpage setting out good practices and areas where contracts for difference (CFD) firms could do more to m...
The FCA recently published Market Watch 86 highlighting a number of deficiencies in the systems, controls and governance over market abuse regulation (MAR). This follows supervisor...
Trucordia CEO on how the soft market raises retention issues, and a broker's biggest competitive tool
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