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The annual contract value (ACV), also known as billings, for managed services deals exceeding $5 million increased 2.7 percent year over year in the second quarter, according to th...
More than half (55%) of organisations are unaware how many people at their managed service provider have full administrative access to their systems, according to interim data from...
Identity is the new attack surface. Microsoft’s Digital Defense Report found that identity-based attacks surged 32 percent in the first half of 2025, with more than 97 percent invo...
Margin pressure is forcing MSPs to rethink how services are delivered, not just how they are priced. According to ConnectWise’s Service Leadership research, best-in-class MSPs have...
Holyrood management body asks to spare MSPs from Edinburgh council tax hike
A recent survey of 600 IT and security decision-makers at organizations with 200 to 1,000 employees found that nearly two-thirds of respondents are considering switching to a new m...
‘This is clearly a major challenge to the sustainability of our community fairs and galas’ - Q Manivannan MSP
An MSP owner almost needs to be a lawyer or legislator these days to keep up with the ever-changing regulatory landscape or at least have one on speed dial. There is a lot to navig...
Managed service providers (MSPs) looking to build a practice around optimizing artificial intelligence (AI) infrastructure should start paying closer attention to the Tokenomics Fo...
While large enterprises often have ample resources to meet Cybersecurity Maturity Model Certification (CMMC) compliance, many small to mid-sized businesses (SMBs) struggle with com...
CISOs and SMBs are not a combination you often see. Not because SMBs don’t need security leadership. Regulatory pressure, cyber insurance requirements, and customer security questi...
Interviews conducted by IPPR Scotland lay bare the level of internal frustration with Holyrood
A mainstay of American life is that after a disaster, insurance adjusters show up. Whether the damage is caused by wind, flooding, or hail, consumers simply want coverage. Insurers...
Chat escalation sounds efficient on paper, but it often breaks down the moment a technician hits an issue too complex for a text box. This is exactly where MSP hybrid escalation ea...
The global managed security services market is projected to reach $66.83 billion by 2030, representing an 11 percent compound annual growth rate (CAGR), according to a new report f...
Identity is the new perimeter. Discover how Cisco’s Secure MSP Center and Duo help MSPs simplify operations, reduce vendor sprawl, and drive recurring revenue by delivering essenti...
New capabilities let MSPs verify and enforce Microsoft 365 data protection and collaboration policy — including DLP for Microsoft 365 Copilot — from the same console where they alr...
Sponsored content Paypercut has urged MSPs and technology partners to consider payments earlier when clients are planning to expand into new European markets. For a business sellin...
For years, AI helped security teams detect threats faster while humans remained responsible for taking action. Agentic AI changes that model. Today’s tools can isolate endpoints, d...
Most managed service providers (MSPs) can spend months closing an acquisition and getting to the final signature. And after the deal closes, there’s still the daunting work of inte...
A misconfigured IT tool can impact your defense client’s compliance audit results. Today, CMMC readiness is an operational requirement for service providers supporting organization...
It’s margins that matter – not volumes. Several years ago, I wrote about the importance of identifying customers who cost an MSP money and those who drive profits. Today, that dist...
The connected Customer Success platform helps MSPs improve retention, uncover expansion opportunities, and lead more strategic client relationships.
Businesses want to avoid tech failures as much as possible. The last thing businesses want is to spend so much […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
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