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Hospitality workers were recognized by state officials and industry leaders on National Hotel Workers Day, on Tuesday, Sept. 1.
Tourism leaders and state officials gathered Tuesday in Waikiki to honor Hawaii’s hotel workers on National Hotel Employee Day, recognizing a workforce that supports more than 222,...
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
Hospitality Action's annual survey finds 65% of hospitality managers link mental health issues to work, yet most lack formal training to support their teams or themselves.
Hotel Manager Marsela Loulai, who rose from waitress to hotel manager, argues the industry must engage colleges to reframe hospitality as a genuine career, not a stopgap job.
A 31-year hotel veteran reflects on a career spanning F&B, front desk, and finance across North America, arguing that the ability to make a difference is what makes hotel work...
Anyone who has covered the restaurant industry knows who really keeps it running. It's the line cook who stays late to cover a shift, the cashier who remembers a regular's order an...
The Licensed Trade Charity (LTC) is launching Always On Shift, a new campaign aiming to raise awareness of the support available for hospitality workers ahead... The post Hospitali...
So, you spent four years learning everything about a hospitality career and tourism, public houses, and dealing with problem clients. What can you do with that knowledge if you cho...
Almost two-thirds (65%) of hospitality managers who experienced a mental health issue in their adult life say it was triggered by their work, according to... The post Hospitality M...
The latest ONS labour market figures have revealed that average weekly earnings in the accommodation and food services industry fell year-on-year for the first time... The post Hos...
A hospitality veteran recounts his early career as a busboy in the Canadian Rockies, tracing how a moment of frustration sparked a decades-long rise to controller and beyond.
Shining a light on those making the hospitality industry a better place to work.
Travel is not a soft line item in the American economy; it is one of the largest engines we have. In 2025, travelers in the United States spent $1.4 trillion directly, producing $3...
In this industry, we become very good at hiding what is happening beneath the surface. We know how to walk into a kitchen exhausted, overwhelmed, or hurting and still put a beautif...
Reflecting on a career that began as a bellhop, Dr Michael A. Kruesi argues that, while AI automation is making the labour market increasingly uncertain, hospitality still offers y...
Three workers from the venue were allegedly underpaid between March and May 2023. The post Former Meung Thai operators to face court after allegedly underpaying staff appeared fi...
Employees at the Embassy Suites Pioneer Square secured a contract that includes wage increases, year-round healthcare coverage and protections for immigrant workers.
The hospitality industry is a people-focused business where professional attitude and behavior are just as important as technical skills. Hotels, restaurants, resorts
In an age of AI and automation, the ability to make people feel understood is becoming a defining leadership skill.Think of the last time a business made you feel genuinely welcome...
Food on a platter at John Lewis in London.
Practical recommendations are focused on creating conditions hospitality businesses need to invest, grow and create rewarding careers.
Some of the biggest names in UK hospitality have committed to offering up to 100,000 opportunities to young people who are not in employment, education or training (NEET) over the...
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