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I don’t remember the valuation of the deal. I don’t remember most of the presentations. I don’t even remember many of the people who were in the room. But more than 20 years later,...
Hospitality is a discipline.
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
Opinion piece arguing that hospitality's future lies in intentionally designed social spaces and multi-sensory experiences that foster human connection, local authenticity, and a s...
Luxury hospitality has long been defined by access — to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served
Hospitality has always been a competitive business, so hotel managers are continually on the lookout for trends that will give them the edge. There’s a lot of talk about tech being...
It’s often said that there are three main markets that will always exist: health, wealth and relationships. Luckily, this is exactly what hospitality does!
A CDR World Panel opinion piece argues hospitality leaders must deliberately build cultures that elevate human potential as AI absorbs transactional tasks
The article examines how hotels can transform dining from basic amenity to brand differentiator through approachable menus, local partnerships, and integrated guest experiences.
In this episode of Table Talk, Rosanna Caira, editor and publisher of Foodservice and Hospitality speaks with Christina Kuypers, president and CEO of Chop Steakhouse & Bar. The...
A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build g...
A CDR World Panel opinion piece argues hospitality leaders must deliberately build cultures that elevate human potential as AI absorbs transactional tasks, citing IKEA's reskilling...
For decades, Switzerland's hospitality schools have occupied a unique place in international education. While they may be associated with glittering careers in hotel or restaurant...
When you check into a nice hotel, you might find that a welcome amenity of some sort is often placed in your room. However, this can cause some confusion, given the inconsistency w...
Miramis CEO Stefano Cuoco outlines how the Swedish-Italian hospitality group integrates live entertainment, hyper-local cuisine, and a longevity wellness concept across properties...
Area Sales Manager Aricia Oliveira of Pier House Resort and La Concha Key West argues that LGBTQ+ inclusion and authentic leadership must be year-round practices, not seasonal camp...
The hospitality industry has never been static. Change, disruption, and unpredictability are constant in our business. But over the past several years
Ahead of FHS Saudi Arabia 2026, this analysis argues the Kingdom's hospitality growth is driven by economic diversification, talent mobility, and domestic demand, not tourism alone...
Drawing on interviews with 38 leaders across 13 countries, the author argues hotels must build a hospitality strategy first and use technology to enable it, not the reverse.
Magellan Solutions - Call Center | BPO | KPO | Outsourcing
The AI Hospitality Alliance launches as an independent, neutral body to guide responsible AI adoption in hospitality, with five workstreams covering direct booking, technical stand...
Being a good host is something of a lost art. Balancing the roles of tour guide, innkeeper, cook and friend (while still managing to have fun yourself) can be challenging, to say t...
Building a New Zealand hospitality industry fit for the future has always been our focus.
In today’s highly competitive hotel landscape, guest experience often begins long before check-in. It starts with the very first phone […] Magellan Solutions - Call Center | BPO |...
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