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Healthcare institutions operate in a highly complex, technology-driven environment. Their IT departments are central to how care is delivered, and they’re growing fast. In fact, he...
InvGate Service Management has been included as a representative vendor in The Enterprise Service Management Platforms Landscape, 2025, Forrester's overview of 26 vendors in the en...
В первые месяцы внутренняя система заявок обычно решает главную задачу: обращения перестают теряться, сотрудники знают, куда писать, а исполнители — что делать. Кажется, что процес...
InvGate Service Management has been mentioned in IDC's Perspective AI Agents in IT Service Management (February 2026), which examines how AI agents are reshaping the ITSM market.
Your onboarding takes weeks. Your best people sit around waiting for their laptops, login instructions and access to apps. There's a better way.
Serval is making Catalyst, its AI agent for building enterprise automations, generally available Thursday and enabling it by default for customers — allowing teams of AI agents to...
Modern SaaS facility management software does far more than digitize work orders. For enterprise organizations, the right platform connects asset management, maintenance, complianc...
An Environmental and Social Management System (ESMS) is a set of rules and steps that helps renewable energy companies protect nature and local communities while building projects...
For organizations looking to improve communication and collaboration between support and development teams, the InvGate Service Management and Azure DevOps integration connects bot...
For years, service organizations measured operational efficiency through response time. A machine failed, a ticket dropped, a technician arrived on-site, and the diagnosis and repa...
New all-in-one platform helps service companies manage leads, scheduling, dispatch, invoicing, payments, and customer communication from one connected system.
Atlassian's Jira Service Management is one of the most widely used ITSM tools on the market, especially by teams already working within the Jira ecosystem. However, the same reason...
A lot of teams keep their real knowledge in Notion. Runbooks, SOPs, onboarding checklists, access policies, project pages, team wikis — the documentation that actually explains how...
Clearworkflowsmake everyday work easier, but only when people can build and use them without friction. A process shouldn’t depend on technical skills or one specific owner to exist...
<div><img width="300" height="169" src="https://blogs.vmware.com/wp-content/uploads/2026/06/tp-ai-blog-june.png" class="attachment-mediu...
The Micro-Enterprise Bottleneck: When Core Delivery Collides With Operations The Business Case: The Friction of the "Comfort Gap" I have three primary alter egos. Early in the morn...
When a support ticket requires development work, Azure DevOps can handle what happens on the development side. The challenge is keeping that work connected to the service desk, whe...
VoIP service recovery now depends on coordination, not just outage detection. When ITSM, observability, billing, CRM, and contact center tools stay disconnected, customers wait lon...
<p class="wp-block-paragraph">A year ago I wrote about integrating generative AI into ITSM workflows. Back then, &#8220;integration&#8221; mostly meant a ch...
At the service desks that HCTec runs for health care institutions, AI is transforming the healthcare IT service desk from a reactive support function into a strategic source of ope...
Artificial intelligence has transformed customer relationship management from a record-keeping function into a data-driven decision support system. Across utilities, high-tech manu...
Technology can help scale a service business, but it does not define how value is created, delivered, or monetized.
A knowledge base is only as useful as it is current, and keeping it current has always been the hard part. Knowledge stays trapped inside resolved tickets, documentation falls behi...
Source Most businesses don’t notice the problem until someone can’t log in on a Monday morning, the IT team is buried in tickets, and three different tools are somehow all doing th...
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