How to Structure CMDB Relationships Using a Dependency Model
A Configuration Management Database (CMDB) is only as valuable as the relationship it models. While CMDBs have become common in medium to large-scale enterprises because they provi...
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A Configuration Management Database (CMDB) is only as valuable as the relationship it models. While CMDBs have become common in medium to large-scale enterprises because they provi...
Mobile Device Management (MDM) is how IT teams enroll, configure, secure, and monitor the phones and tablets their organization runs on. It is also, for most companies, the only sy...
Let’s talk about an old-school ITILfavorite: Service Asset and Configuration Management, or as the cool kids called it back in the day, SACM. Sure, it’s a term from the now-outdate...
The architecture of the ITIL Core is based on a Service Lifecycle. Each volume of the core is represented in the Service Lifecycle. A service lifecycle starts with Service Strateg...
Database governance is the set of practices that keeps every database an organization runs accounted for: which engines and versions are in use, who owns each instance, what depend...
Configuration Items (CIs) are the building blocks that make up business services. Managing them effectively is a key activity of the Configuration Management process, which looks t...
Zendesk Asset Management used to mean building a workaround with custom objects. Today, Zendesk includes native IT Asset Management (ITAM) in several of its plans, so teams that al...
Most large organizations already have a CMDB, and for many of them, that CMDB is ServiceNow. It already has a lot of operational IT information; it has an owner, and it works. So w...
InvGate Asset Management now governs databases as assets. It discovers instances across five engines, flags the ones running versions their vendor no longer supports, maps what dep...
InvGate Asset Management now tracks certificates, AI agents, automation workflows, and scripts as native Configuration Items (CIs). Each one carries the ownership, lifecycle fields...
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