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Dynamics 365 notifications help users stay updated on leads, opportunities, cases, and record changes. For many teams, they provide a useful starting point. But as CRM processes gr...
Managing enterprise applications across Microsoft Power Platform and Dynamics 365 can be challenging for administrators. Teams must continuously monitor storage, licensing, environ...
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with an email template so an email is sent...
Modern customers expect businesses to respond instantly, personalize every interaction, and maintain conversation continuity across channels. A customer may start a conversation on...
Think your CRM is just a fancy address book? The truth is, many teams still wrestle with manual logging and repetitive admin work instead of actually selling. Before we roll initia...
Dynatrace, Datadog, and xMatters are the best IT alerting software for enterprises, based on G2's Enterprise Grid Report for Spring 2026.
D365FO offers robust, built‑in telemetry features when Application Insights is enabled. Setting up Application Insights is a simple step that delivers huge value. Once enabled, you...
I am back with my third article in my series covering the 2026 Release Wave 1 for Dynamics 365, and this time we’re shifting our focus to Dynamics 365 Sales. The release notes drop...
In customer service operations, teams often struggle to get a clear understanding of case performance and SLA compliance in real time. Users usually need to open multiple records,...
A new update for NSRT has added more customization and features for raiders, but if you use the Encounter Alerts, you'll have to turn them on again with the update.Continue reading...
Exporting data from DIXF (Data Import Export Framework) is straightforward when filters are static. But what happens when your business scenario requires dynamic filters—filters th...
If you’ve been working with Business Central for a while, you know payment reminders have always been that module that’s В«just thereВ» but rarely configured properly. Overdue invo...
In most enterprises, our problem isn't a lack of data, it's the constant chase to get the right information to the right people at the right time.
When building Power Apps code apps, one of the most powerful things you can do is reach directly into Dataverse to trigger business logic. Whether it is routing a support ticket to...
Modern businesses are drowning in data, but still struggling with one simple question: “What should I do next?” Sales teams juggle dozens of leads, service agents manage countless...
Looking for the best trade alerts? Learn what separates useful alerts from noise, and how to choose alerts that fit your strategy and risk. Source
In any Microsoft Dynamics 365 Business Central environment, operational success isn’t just about processing transactions—it’s about ensuring those transactions are accurate, timely...
I’m building a really nice, modern Rails application. I use Tailwind to make the buttons look great,…
Data Sensitivity Labels for Emails bring classification and protection directly into customer service workflows, so service representatives can work confidently without slowing dow...
Sales teams mostly start their day with daily interactions with customers. Another tedious time-consuming work they do is to track those interactions in the timeline as activities....
You can enable telemetry in Dynamics 365 Business Central in less than half an hour. With telemetry, you gain real-time insights that help you monitor performance, resolve issues q...
In this release, Business Central becomes an autonomous business partner that proactively handles your paperwork. New AI agents will now automatically process customer orders and v...
When running marketing campaigns, UTM parameters help us understand where our leads are coming from. They help us track whether a lead came from Google Ads, Facebook campaigns, ema...
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