Search results for Ai Call Center

Inside Modern AI Powered Contact Centers: Monitoring Performance in Real Time

Contact centers have changed dramatically over the past few years.What was once a relatively straightforward environment built around telephony systems and scripted workflows has e...

AI-First Healthcare Contact Centers in the GCC: Architecture Behind Safe Automation

Concentrix expands AI services with Quezon City hub

CONCENTRIX Philippines said it is expanding its artificial intelligence (AI)-driven services through the launch of an immersive experience center and a new operations site in Quezo...

AIA Philippines uses AI-powered platform to train agency force

AIA PHILIPPINES Life and General Insurance Co., Inc. has launched an artificial intelligence (AI)-powered training platform for its agency force. Integrated into the insurer’s inte...

10 Ways an AI Contact Center Improves Efficiency and Reduces Costs

Stuart Gentle Publisher at Onrec 03 Apr 2026|News archive10 Ways an AI Contact Center Improves Efficiency and Reduces CostsCustomer service has changed significantly over the past...

RingCentral Brings Always-On AI to the Front Lines of Customer Engagement

Expanded AI Receptionist (AIR) capabilities enable cross-channel engagement AI-powered SMS inbox & call queues ensure every customer is answered at all times RingCentral, Inc. ...

How AI Outbound Sales Calls Are Transforming Global Healthcare Sales

Healthcare sales teams move fast. Procurement cycles shift overnight, decision-makers disappear into back-to-back meetings, and follow-ups pile up before the […] Magellan Solutions...

AAWAI、失敗しないAIコール導入チェックリスト50選を無料公開

AAWAI、失敗しないAIコール導入チェックリスト50選を無料公開

Humans first, thanks to AI: AT&T Office@Hand AI Receptionist

Co-author: Abigail Miller (AT&T Product Manager for Office@Hand) For a small business owner, every phone call is a double-edged sword. It’s a potential sale, and also a potenti...

Home Depot adds AI phone agents to field store calls

The home improvement retailer saw significant time savings in a 50-store pilot and plans to expand the system to all U.S. stores during the coming year.

JALカード、コンタクトセンターでAI導入　問い合わせ対応で活用　検証時の正答率は9割超

日本航空とジャルカード、ソフトバンク傘下のGen-AXは、JALカードのコンタクトセンターにAIを導入すると発表した。AI活用により、定型的な入電対応の効率化と顧客体験の向上を図る。

Why Outbound AI Calls Are Transforming Business Communication in Asia-Pacific

Businesses across the Asia-Pacific are rethinking how they handle customer communication. Long wait times, inconsistent follow-ups, and overloaded sales teams […] Magellan Solution...

AIA Philippines Launches AI-Powered Training Platform to Empower Agents To Elevate More Meaningful, Human‑First Customer...

AIA Philippines is integrating artificial intelligence into training with the launch of “AI Roleplay,” a new AI-powered training platform designed to help its agency force, AIA Lif...

AI answering services compared: A guide for growing businesses

Choosing the right AI answering service means weighing call volume, integration depth, compliance requirements, and how much of the conversation you want AI to own. Every missed in...

Meet Akamai: City's AI voice assistant is ready to help

HONOLULU (KHON2) -- The City has a new assistant who is ready to help. Meet Akamai, an artificial intelligence voice assistant that is capable of basic dialogue. This AI-driven...

AutoRaptor Launches AI Voice Agent to Answer Every Call, Qualify Every Buyer, and Book More Appointments — Automatically

AutoRaptor’s AI Voice Agent handles inbound calls around the clock. Capturing leads, routing inquiries, and scheduling appointments directly inside the CRM, with no human intervent...

AI Receptionist expands to texts, call queues, adds integrations, so every customer gets answered

Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours...

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

AI Assistants Erica or Eric to Answer Non-emergency Calls in Anoka County, MN

Last year, 33 percent of the calls to Dakota County's 9-1-1 center were answered by the AI duo.

The AI Call Center Surprise at the 2026 eClinicalWorks Enterprise Summit

From new AI-driven training hubs to massive pushes into value-based care, the 2026 eClinicalWorks Enterprise Summit delivered on its promises. We break down the biggest announcemen...

AI IVR: How it works and why contact centers are replacing traditional IVR

AI IVR uses conversational, intent-driven routing to improve efficiency, reduce costs, and scale with your contact center. Contact center leaders are under pressure from every dire...

Air Montenegro opens omnichannel centre, plans AI rollout

NEWS FLASHAir Montenegro this week launched its new omnichannel contact centre. From now on, customers can get in touch with Air Montenegro via WhatsApp, Viber, Facebook and Instag...

callers think I’m AI

A reader writes: I recently moved across the country to be closer to my partner’s extended family. We went from a large metropolitan area to a smaller town, where I transitioned to...

Best AI Answering Services for 24/7 Customer Engagement

Why 24/7 Availability Requires an AI Answering Service Customer expectations have shifted dramatically in recent years. Today, customers expect immediate responses, regardless of t...