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Good service on airlines is subjective -- not only do we all have different opinions on what constitutes good service, but there's also so much inconsistency in the industry. One p...
A Lufthansa social media rep told an impatient customer his response "isn't going to magically change" — and the internet can't decide if that's rude or refreshing.
Lufthansa sarcastically replied to a user's complaint on X before apologizing. PR experts explained why it might have backfired.
United Airlines is introducing an industry-first self-service enhancement to its mobile app that provides travelers with greater autonomy, reassurance, and flexibility when flights...
At the tech industry event CES in January 2025, Delta’s CEO, Ed Bastian, unveiled Delta Concierge, the airline’s generative AI travel assistant. Its full rollout has happened under...
Aviation networks across the United States are actively managing a dynamic wave of operational adjustments as regional weather systems and high passenger volumes test major transit...
Yes, airlines and aviation companies do hire remote and home-based workers, with jobs ranging from customer service and analytics to flight coordination, sales, maintenance oversig...
Air New Zealand continues to demonstrate strong operational momentum, delivering notable gains in flight punctuality and network resilience through advanced digital tools and proac...
Airline marketing campaigns face an almost impossible task. In a digital world where every route, fare, and aircraft seat can be compared in seconds, what is it that makes a campai...
Headquarters: Long Beach, CA URL: https://crankyconcierge.com/ The Travel Coordinator’s primary responsibilities are to manage inbound emails and phone calls, facilitate cust...
The United States aviation system is demonstrating remarkable coordination and operational agility as airlines and airport authorities manage late-summer travel flows across key do...
Air Canada has unveiled a new mobility aid travel policy designed to make travel simpler, more consistent and less stressful for customers who travel with mobility aids, including...
Representatives of three major carriers with a significant Canadian presence assured travel agents that they are committed to their having successful careers during a Tuesday forum...
The airline sought to expand its customer base by helping families with autistic children get a test-run at flying.
Businesses can benefit from cost savings and direct access to a dedicated Air Canada for Business support team.
Recent federal policy updates in the aviation sector have brought significant attention to how flight disruptions, carrier responsibilities, and consumer protections are managed ac...
Ground-handling personnel suspended pending investigation, industry insider says
Air Canada is now charging $30 to book flights over the phone. Find out the latest about this new charge and broader trend of unbundling airline services. The post Booking your Ai...
Several months ago, American Airlines management decided it would start scoring flight attendants, with a program called me@work. The idea is that the scores are based on customer...
Air Canada’s Ana Paula de Souza, United Airlines’ John Holt and Lufthansa Group’s Christina Meakin took advisor questions at yesterday’s event.
Job Description Description We are currently recruiting for Airport Services Agent in Zanzibar, Tanzania. As an Airport Services Agent, you will support the operation by providing...
Need help planning a trip, applying for reduced fares or finding something you left on a bus? Metro’s Customer Care teams are here to help — over the phone, at our Customer Centers...
“With multiple actors potentially involved in the complaints resolutions, two passengers with the same facts could get different answers”
Headquarters: United States URL: https://careers.airbnb.com/life-at-airbnb/ Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has...
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