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Good service on airlines is subjective -- not only do we all have different opinions on what constitutes good service, but there's also so much inconsistency in the industry. One p...
It’s always interesting to learn about the internal politics between airline management and frontline employees, especially when it comes to staffing levels, since that can also im...
Headquarters: Georgia About the Role: We are seeking a remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. This r...
United Airlines is introducing an industry-first self-service enhancement to its mobile app that provides travelers with greater autonomy, reassurance, and flexibility when flights...
At the tech industry event CES in January 2025, Delta’s CEO, Ed Bastian, unveiled Delta Concierge, the airline’s generative AI travel assistant. Its full rollout has happened under...
Aviation networks across the United States are actively managing a dynamic wave of operational adjustments as regional weather systems and high passenger volumes test major transit...
After a cancellation and long delays, the airline offered to cover the cost of a flight on another carrier. Then it refused to make good on that promise.
TORONTO — American Airlines is celebrating 85 years of service in Canada, marking the milestone with an expanded summer schedule, new routes and a community volunteer initiative in...
A United Airlines employee and customer got into a confrontation, whereby the customer service agent threatened to call ICE on the customer, claiming he doesn’t ”act like a citizen...
International air travel is experiencing a fantastic wave of customer-centric cabin updates. In a pioneering move to enhance passenger comfort, United Airlines has officially intro...
United Airlines' Bryan Stoller advocates for a "Reasonable Department" mindset that trains employees to use judgment and empathy when customer situations fall outside standard poli...
Air New Zealand continues to demonstrate strong operational momentum, delivering notable gains in flight punctuality and network resilience through advanced digital tools and proac...
A United Airlines employee at San Francisco International Airport threatened to call immigration authorities on a Northern California father during a confrontation over a ticketing...
Airline marketing campaigns face an almost impossible task. In a digital world where every route, fare, and aircraft seat can be compared in seconds, what is it that makes a campai...
The United States aviation system is demonstrating remarkable coordination and operational agility as airlines and airport authorities manage late-summer travel flows across key do...
Airline check-in has become an increasingly common service offered by travel agents but opinion…
Air Canada has unveiled a new mobility aid travel policy designed to make travel simpler, more consistent and less stressful for customers who travel with mobility aids, including...
As more carriers look to integrate AI into their operating systems, experts warn that cases like these point toward a larger issue.
Modern airline networks and airport operations continue to demonstrate impressive resilience during busy summer travel periods. While summer weather patterns and high passenger vol...
Several months ago, American Airlines management decided it would start scoring flight attendants, with a program called me@work. The idea is that the scores are based on customer...
American Airlines has just marked 8.5 decades of service to this country, a development that closely followed another major milestone for the carrier. The airline held a Tuesday re...
Job Description Description We are currently recruiting for Airport Services Agent in Zanzibar, Tanzania. As an Airport Services Agent, you will support the operation by providing...
A confrontation over a ticket error at SFO last week led to a lengthy back-and-forth between ticket counter agents and a Bay Area father that culminated in a United Airlines employ...
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