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TL;DR Collecting feedback right after a real interaction, such as First Notice of Loss (FNOL), claims resolution, renewal, or cancellation, is far more useful than sending...
The best experience management software for insurance helps carriers, brokers, and agencies measure how policyholders feel at claims, renewals, and every touchpoint in between, the...
TL;DR VoC survey questions for insurance generate useful data when they're tied to a specific listening post in the policyholder journey, not sent on a fixed quarterly schedule...
The best VoC tools for insurance in 2026 include Zonka Feedback, Medallia, InMoment, Qualtrics XM, and Calabrio (now Verint). The right choice depends on your use case: real-time c...
Forrester’s 2026 health insurer experience rankings signal the end of a prolonged decline — but it’s too soon to declare victory just yet. Read the takeaways from this year’s repor...
Customers today expect instant responses, seamless service, and personalized experiences, yet traditional insurance support systems often fall short. Long wait times, repetitive qu...
Firms place talent where investment is rising
Protecting trust, reputation and value
A channel that barely existed in January is now drawing carriers on both sides of the Atlantic
Across the insurance industry there is growing excitement, along with a rapidly expanding set of technology options. AI tools, automation platforms, and digital submission systems...
Insurance claims should be fast, simple, and personalized but in reality, they are often slow and frustrating. Traditional claims processes rely heavily on manual verification and...
Expert shares what insurance giant is doing to make a difference
A carrier rebuilds underwriting and culture to compress timelines and empower brokers
Market experts share the concerns of clients
They include a new chief product officer and a new VP of claims
One insurer has enacted a new claims charter
Insurers, brokers and MGAs share their views
Communication gaps, inconsistent handling and outdated processes are reshaping how brokers and clients experience claims
Carpenters Group’s Donna Richards and Simon Smith on closing the gap between digital insurance and human claims handling
A new report shows rising trust in weather alerts and claims support
Discover how Release Confidence helps insurance platforms accelerate release cycles through AI-driven regression testing, automated QA, and continuous validation while ensuring com...
Platforms like Tiktok are becoming too big to ignore as Gen Z entrepreneurs shape SME insurance expectations
Zeroing in on the conversations shaping the industry's next chapter
Its full-chain commercial insurance automation is live, but at InsuranceFest, they're more interested in your friction points than their feature list
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