Social media chatbots are AI-driven tools designed to automate conversations.
What Are Social Media Chatbots?
These AI chatbots help businesses interact with users by answering questions, providing recommendations, and assisting with customer service.
Why Are They Important?
- Available 24/7 for instant responses.
- Reduce workload for customer service teams.
- Improve engagement by guiding users through sales funnels.
Platforms like Facebook Messenger, Instagram, and WhatsApp commonly use chatbots for automated yet personalized interactions, enhancing the user experience.
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