Patient experience spotlight: Cassandra Neely
Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. Our most recent honoree is Cassandra (Cassie) Neely, phlebotomy trainer. She r...
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Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. Our most recent honoree is Cassandra (Cassie) Neely, phlebotomy trainer. She r...
Every month, Akron Children’s celebrates an employee for providing an outstanding patient experience. Our most recent honoree is Dr. Christopher Costin, a pediatric rheumatologist....
When I joined OrthoIllinois in 2022 and took on leadership responsibilities at Injury Express, our orthopedic urgent care practice was already delivering high-quality clinical care...
When you think of concierge services in South Florida, you probably think of fancy hotels or restaurants. But one local hospital is stepping up to...
I recently attended a conference that focused on patient advocacy ...
GIRARD, Ohio – Patriot at Home has been recognized by Strategic Healthcare Programs as a Superior Performer for providing high quality service to its patients. Patriot achieved an...
Muscat: Oman’s Ministry of Health (MoH) received an honourable mention in the 2026 International Hospital Federation (IHF) Awards for its Patient Experience Project, recognising ef...
The Evidence Effect: How AHRQ Helped Hospitals Reduce Harm and Improve Patient Safety When patients enter a hospital, they expect care that is safe, effective, and informed...
I had a great conversation and demo with Katie Logan and Christine Smith from Gozio a while back. Finally got it up on THCB. Gozio provides two types of patient navigation forConti...
In 2023, University of Iowa Health Care surveyed their clinicians about their documentation experience to find out where it could improve. A majority of respondents cited clinical...
Healthcare was built around specialties. Patients experience it as 1 journey.
Most people have a lot of choices now when it comes to their health journey. If they don’t like your location, your staff, etc. they can often just pick a new place to go instead....
From routine exams to the delivery room, trauma-informed care is reshaping what it means for patients to have a voice in their health care.
To the left, a team of transfer center nurses coordinates intake processes for patients arriving from other facilities. Nearby, clinical expeditors identify and resolve any issues...
By Jennifer Schlinger Imagine your mom has just been discharged from the hospital to a rehabilitation center after hip replacement surgery. She has the paperwork, the facility’s ad...
[The content of this article has been produced by our advertising partner.] Healthcare professionals and technology innovators are transforming how diseases are detected, managed,...
For data to have a positive impact on patient care, it must be quality and accessible. That’s why the Analytics Resource Center at Children’s Hospital Colorado has focused on impro...
There are patients you remember for their diagnosis. And then there are patients you remember for who they were. He was the second kind. Years ago, during my time in oncology clini...
Stories about health care options can leave people with a very practical worry: What happens when I need care that isn’t covered? That question came through in September’s reader f...
A SEER-CAHPS analysis of 3,327 Medicare patients finds community-facility breast cancer surgery linked to better reported access, with care trajectories tending to stay in the same...
Patients may not remember every lab draw, procedure, or study visit. But they will remember how they felt. One of the greatest privileges of working in clinical research for more t...
The medical community is trying many approaches to help push back against the advance of Alzheimer's and dementia. One leading institution is taking a different and unconventional...
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