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devops.com /1 month ago

Low-Code/No-Code in Microsoft 365: How Power Platform is Redefining Enterprise DevOps

Low-code and no-code platforms like Microsoft Power Platform are reshaping enterprise DevOps. When combined with cloud architecture, DevOps discipline, and AI-driven assistance, th...

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ninjaone.com /3 weeks ago

How to Design Service Catalog Workflows That Improve Request Efficiency

Are tickets piling up? Do requests get misrouted? Is your team spending more time untangling confusion instead of delivering value? When IT services are not clearly defined, everyt...

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computerra.ru /3 weeks ago

Платформа управления сервисами «Диво» от ИТ-экосистемы «Лукоморье» получила no-code ядро

Источник: Компьютерра - Журнал о науке и технологиях В новой версии платформы «Диво» — решения для управления сервисами и автоматизации внутренних процессов компании (ESM-платформ...

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prweb.com /1 month ago

Provance Announces Strategic Advancement of Intelligent ITSM with ServiceTeam ITSM Enterprise 3.0

Provance has introduced ServiceTeam ITSM Enterprise 3.0, advancing its Microsoft-native approach to intelligent IT service management with expanded AI, automation, and collaboratio...

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ninjaone.com /1 month ago

How to Use the Service Desk to Support HR Data Collection and Workflows

HR workflows generate some of the most common and iterative IT requests in any organization, including employee onboarding and offboarding cycles, payroll and benefits, and equipme...

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voip.review /1 month ago

Workday Enters ITSM – Sana Automates IT Support Workflows

Workday's Sana for ITSM integrates seamlessly into its platform, revolutionizing IT support by automating workflows and utilizing HR data for efficient ticket resolution. This leve...

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ninjaone.com /3 weeks ago

How to Adapt ITSM Metrics for a Modern Workforce

IT Service Management, or ITSM, has traditionally relied on metrics such as resolution time, ticket volume, and SLA compliance. However, the workforce continuously evolves, requiri...

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devops.com /1 month ago

Microsoft Copilot Studio Brings Computer-Using Agents to the Enterprise

For years, IT and DevOps teams have wrestled with the same stubborn problem: how do you automate workflows in systems that were never built for automation? Legacy apps, vendor port...

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habr.com /1 month ago

«Рубик» от пет‑проекта до прода или ITIL 4 для строительно‑торговых центров

Привет, я Максим Королёв из Петрович‑ТЕХ, занимаюсь уровнем сервиса и тем, как ITIL/ITSM живут не только в регламентах, но и в интерфейсах для людей «с полей». В прошлых материалах...

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habr.com /1 month ago

Low-code на честном слове: что первое сломается на масштабе

Когда Low-code и No-code перестают быть быстрым способом запустить процесс и начинают упираться в рост, архитектуру и поддержку, вопрос уже не в удобстве интерфейса, а в границах п...

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elearningindustry.com /1 week ago

How No-Code Is Giving L&D Teams Back Control Of Their Own Tools

L&D teams spend months waiting for IT to build the custom tools they need—assessments, onboarding workflows, feedback forms, dashboards. No-code platforms change that by puttin...

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dzone.com /1 month ago

Architecting Proactive IT: NinjaOne Remote Monitoring and Management

It's 3 PM on a Friday when the security advisory hits: a critical zero-day vulnerability in a widely used Windows service. You're managing 5,000 endpoints across 50 locations, each...

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learn.g2.com /1 month ago

Low-Code ML Platforms in 2026: Do They Keep the No-Code Promise?

Key Findings The build experience has matured. G2's analysis of 399 verified Low-Code Machine Learning Platform reviews shows no-code model building is now the highest-rated...

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yourstory.com /3 weeks ago

Scaling Enterprise IT with Agentic AI - Engineering an Autonomous Service Desk

Atlassian's Nitish Jha closed DevSparks Bengaluru 2026 with a technical deep dive into Rovo Service, the AI agent embedded inside Jira Service Management that plans, executes, and...

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ringcentral.com /1 month ago

5 no-code AI agent platforms for complex workflow automation

Compare the platforms that handle voice, digital, and omnichannel customer workflows without requiring engineering resources. Automating customer interactions at scale sounds strai...

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supplychaingamechanger.com /1 month ago

Unleashing the Potential: Low Code Platform for Grants Management!

In today’s fast-paced world, managing grants efficiently is paramount for organizations aiming to make a significant impact. However, traditional grant management processes often i...

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learn.g2.com /1 day ago

10 Best Free Low-Code Development Platforms for Startups in 2026

After evaluating and testing, I found Appian, Claris FileMaker, Jitterbit, Mendix, Microsoft Power Apps, OutSystems, Quickbase, Retool, Superblocks, and UiPath Agentic Automation t...

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ninjaone.com /1 day ago

How to Automate Your Ticket Escalation Process

If your team is still manually reassigning tickets, you’re likely losing valuable time on every escalation. You probably find that important issues sit untouched in queues, SLA tar...

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ninjaone.com /2 weeks ago

Why Traditional ITIL Struggles in Modern IT and How Agile ITIL Addresses It

Information Technology Infrastructure Library (ITIL) provides structured processes and consistent service delivery, making it a standard framework for IT service management. Howeve...

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computerra.ru /1 month ago

Рейтинг российских аналогов Jira SD 2026

Источник: Компьютерра - Журнал о науке и технологиях Аналитический отдел «Компьютерры» изучил российский рынок аналогов платформы Jira SD и составил рейтинг решений на 2026 год. Р...

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ninjaone.com /2 weeks ago

How AI Can Enhance Human IT Support Teams

The IT industry is racing to automate Tier 1 support. Gartner found that 91% of customer service leaders feel pressure to use AI this year to improve operational efficiency. Anothe...

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voip.review /1 day ago

Unified ITSM CX Workflows Accelerate VoIP Service Recovery

VoIP service recovery now depends on coordination, not just outage detection. When ITSM, observability, billing, CRM, and contact center tools stay disconnected, customers wait lon...

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accountingtoday.com /4 weeks ago

Crowdsourcing Code: Forming a Citizen Developer group

Firms are sourcing new solutions from field staff, which serves to both expand their available tools and upskill their professionals. But like any other project, they aren't just t...

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finextra.com /4 weeks ago

5 Ways No-Code Platforms are Reshaping Internal Operations in 2026 (Dmytro Spilka)

The days of relying on costly development teams are long behind us now that no-code platforms have b...

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