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hospitalitynet.org /1 week ago

Ask ChatGPT About Your Hotel. Now Ask It the Question Your Next Guest Actually Asks.

Hotels that pass the name-search test on AI engines often fail category queries like "best luxury hotel in [destination]," where guest shortlists are built from third-party sources...

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hoteliermaldives.com /2 weeks ago

Beyond operations: Harish Nair on shaping the soul of RAH GILI and DON MAAGA MALDIVES

For Harish Nair, the next chapter of his hospitality career is not simply about opening or operating resorts. It is about helping two Maldivian islands develop distinct identities,...

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hoteliermaldives.com /1 month ago

Mohamed Hussain Shihab: Building HR leadership through people, succession and service

When Mohamed Hussain Shihab first considered hospitality, it was not part of a long-set career plan. He was looking at colleges in Malaysia when he came across a hotel school. That...

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hospitalitynet.org /6 days ago

HotelKey is picky about what counts as AI

We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one start...

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hospitalitynet.org /1 month ago

Non-negotiable guests safety

Andrew Evans of Keystep Solutions leads a roundtable discussion in Stratford-Upon-Avon where hoteliers share protocols for keeping guests safe following a high-profile Travelodge i...

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hoteliermaldives.com /1 month ago

Hospitality, heritage and place: How Raffaella Colleoni sees the Heritage Villas as a model for a more rooted Maldives

For many hotels, identity is built through design language, service standards or location. At The Barefoot in Hanimaadhoo, identity has long been tied to something more layered: th...

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vegasmessageboard.com /1 month ago

"Are you the right host for me" questionare

Let's say you're sitting at a table/slot and a host approaches you Would you ever consider handing them a list of questions to see if they're a good fit for you? What questions wo...

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hospitalitynet.org /1 month ago

What 200 Restaurants Taught Him About Running Hotels: Christian Hürlimann on HotellerieSuisse

HotellerieSuisse director Christian Hürlimann draws on 20 years overseeing 200 catering outlets to argue that empowering middle managers, using AI for back-of-house efficiency, and...

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magellan-solutions.com /1 month ago

Answering Service for Hospitality: A Smart Solution for Australian Hotel Chains to Elevate Guest Experience

In today’s highly competitive hotel landscape, guest experience often begins long before check-in. It starts with the very first phone […] Magellan Solutions - Call Center | BPO |...

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hospitalitynet.org /4 weeks ago

The Job That Wasn't

A hotel finance consultant recounts a sophisticated recruitment scam impersonating a real recruiter, drawing parallels to financial verification discipline in hotel operations.

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hospitalitynet.org /1 week ago

Hotels Fail the Guest's Real AI Search Question, Infor Names Google and Anthropic as True PMS Rivals, Meyer Jabara's 24%...

Tuesday brought a pointed argument that hotels optimize for AI name searches while failing the category queries guests actually use to build shortlists, an Infor HITEC interview pr...

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theyumlist.net /1 month ago

Derek Gomez, General Manager, St. Regis Langkawi

A conversation with Derek Gomez, General Manager of The St. Regis Langkawi, on a decade of island hospitality shaped by people, place, and purpose. As The St. Regis Langkawi marks...

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hospitalitynet.org /2 days ago

When Luxury Outside Hospitality Learns to Host, What Happens to Hotels?

Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...

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lodgingmagazine.com /1 month ago

Hospitality at a Crossroads: Hotel CEOs Discuss AI’s Industry Impact

Various members of the hospitality industry, ranging from company leaders and investors to influencers and professionals, convened at the New York Marriott Marquis from May 31 to J...

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hospitalitynet.org /6 days ago

What happens when hoteliers decide to break the mold – and the front desk?

Three European hoteliers share how they eliminated or reinvented the front desk, with approaches ranging from full automation at Limehome's 13,000 rooms to a human-first model at a...

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techround.co.uk /1 month ago

A Chat With Liam Crooks, Managing Director Of EMEA Hospitality At Lightspeed And MENA40 Judge

Please introduce yourself and tell us about Lightspeed and your role as Managing Director of EMEA Hospitality. What does the... The post A Chat With Liam Crooks, Managing Director...

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hoteliermaldives.com /1 day ago

Malsa Shiyam: Growing through hospitality, leading through award-winning service

For Aminath Malsa Shiyam, Assistant Guest Relations Manager at The Ritz-Carlton Maldives, Fari Islands, hospitality has been a journey shaped by work, learning and people. Her reco...

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hotelmanagement.com.au /1 month ago

Exclusive: Frasers House GM Klaus Christandl on ‘positive experience’ with Marriott

Frasers House General Manager, Klaus Christandl, chats about business following the hotel’s January 2026 opening, and what it means to be part of Marriott’s Luxury Collection. The...

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hoteldive.com /1 day ago

4 notable interviews about AI in hospitality from H1 2026

During the first half of the year, Hotel Dive sat down with hotel executives and tech leaders to discuss the evolving role of artificial intelligence in hospitality.

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hospitalitynet.org /3 weeks ago

Stefano Cuoco of Miramis on Blending Italian Soul with Swedish Precision, and Why Hospitality's Future Is Entertainment

Miramis CEO Stefano Cuoco outlines how the Swedish-Italian hospitality group integrates live entertainment, hyper-local cuisine, and a longevity wellness concept across properties...

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insights.ehotelier.com /1 month ago

From binders to real time: How Hospitality America rewired operations for a digital era

Thirty years ago, running a hotel meant mastering three things: the property, the guest, and the binder. Today, Hospitality America manages a portfolio

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hoteliermaldives.com /3 weeks ago

From billing clerk to materials manager: Ali Shareef’s 25-year journey in procurement, learning at Angsana Velavaru

Procurement rarely takes place in view of the guest. It operates through purchase orders, supplier negotiations, quality checks, stock controls, delivery schedules and the movement...

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hospitalitynet.org /1 month ago

Hospitality Got Too Comfortable: EHL's Achim Schmitt on Decline, Talent and the Limits of Technology

EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-base...

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hotelmanagement.com.au /1 month ago

Key appointments: Waldorf Astoria Sydney, Amora Hotels and Resorts, HTL, Marriott, CLLIX, Federal Hospitality

An Australian returns to lead Waldorf Astoria, HTL taps an industry titan, Amora promotes from within and more. The post Key appointments: Waldorf Astoria Sydney, Amora Hotels and...

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