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A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genu...
Reading Time: 4 minutesUrban Hospitality Concepts' Mikail Goek reveals why luxury and lifestyle operators need senior leaders tested by business reality, not just brand pedigree....
Far East Hospitality enters a new chapter under the leadership of Mark Rohner as Managing Director. Here, he shares his plans for the Singapore-based group. The post Exclusive Q&am...
Canary Technologies co-founder Harman Singh Narula discusses building a guest-centric hotel tech stack, the company's origin story, and AI's impact on hotel roles and operations.
An industry perspective on why luxury hotels must define brand-specific authenticity rather than defaulting to warmth or informality, with practical questions for GMs on training j...
At The Ritz-Carlton Maldives, Fari Islands, the F&B and culinary operation is built around a principle that both the kitchen and service teams return to throughout the day: gue...
Expedia's Lauren Cannon shares how hospitality professionals can build confidence and clarity in distribution roles by focusing on problems over solutions and engaging early rather...
IHG Hotels and Resorts has debuted The Alva Hotel Brisbane, joining its luxury and lifestyle Vignette Collection of independent, one-of-a-kind properties. General Manager Daniel Ge...
For a hotel owner, the Maldives presents a particular equation. A resort is not simply a collection of rooms supported by restaurants, a spa and recreational facilities. On an isla...
Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest...
Terence Ronson recounts the early careers of three hotel lobby managers in Hong Kong, none of whom had traditional front office backgrounds when they started.
A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
Boutique properties provide distinct local character and highly personalized service that make them special. Guests can more easily develop emotional […] Magellan Solutions - Call...
Kings Court Hotel owner Harpreet Singh shares how he revived a struggling UK property by prioritising operational basics, a full team overhaul, and repositioning the hotel pub as a...
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
An executive does a Sydney hotel brand swap and EVT bolsters business in Asia in this week’s round-up. The post Key Appointments: 25hours Hotel, EVT appeared first on Hotel Manage...
For guests arriving at a resort in the Maldives, the experience is defined by its visible elements: the setting, accommodation, dining, service and activities. Behind these, howeve...
The hospitality industry is a people-focused business where professional attitude and behavior are just as important as technical skills. Hotels, restaurants, resorts
During the first half of the year, Hotel Dive sat down with hotel executives and tech leaders to discuss the evolving role of artificial intelligence in hospitality.
A roundtable discussion prompted by the Travelodge assault case examines how hotels must balance frictionless guest journeys with security, arguing that staff empowerment and ID ve...
This week we talk to Reinout Engel, general manager of Auckland’s Radisson RED hotel with its 322 rooms and rooftop bar Aka.
For Aminath Malsa Shiyam, Assistant Guest Relations Manager at The Ritz-Carlton Maldives, Fari Islands, hospitality has been a journey shaped by work, learning and people. Her reco...
A strengthening global presence from a flux of new hotels and a flourishing pipeline, Minor International Founder and Chairman William E. Heinecke sat down with HM’s Daisy Melwani,...
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