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A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genu...
A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
A structured guide covering training schedules, budget allocation (2-5% of revenue), LMS platforms, and case studies showing up to 45% turnover reduction and 2.5x ROI within 18 mon...
A two-part series on designing executive education programmes for international luxury resorts, built around critical cross-departmental decisions rather than generic management co...
A practical comparison of hotels and lodges covering property types, guest expectations, and management strategies to help operators understand how distinctions affect pricing, dis...
A luxury hotel experience begins long before guests arrive at the front desk. It often starts with a phone call. […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
An industry perspective on why luxury hotels must define brand-specific authenticity rather than defaulting to warmth or informality, with practical questions for GMs on training j...
As hotel portfolios grow, maintaining consistent execution of operational standards across properties and shifts becomes harder, requiring visibility tools beyond training manuals...
Kennedy Training Network relaunches its Certified Heart of Hospitality (CHH) program for front desk staff, updated for 2026, with remote or on-site delivery starting at $199 per pe...
Not all hotel call centers are created equal. While technology and staffing matter, the most successful reservation partners distinguish themselves
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
Three hotel examples, including Hotel Emma in Texas, SALT of Palmar in Mauritius, and Hotel Indigo Singapore, show how properties can connect guests with local markets, artisans, a...
David Lund partners with BCHA for a six-session online course covering hotel P&L, budgeting, labor costs, and the financial mindset shift from department head to GM, running Se...
GCSTIMES outlines how sustainable hotel key cards, verified under ISO 14064/14068, can reduce carbon footprint while doubling as unified guest identity tools for access, payment, a...
Boutique properties provide distinct local character and highly personalized service that make them special. Guests can more easily develop emotional […] Magellan Solutions - Call...
BCHA launched The Check-In, a six-part video series hosted by a UBC student, spotlighting hospitality career paths at hotels across British Columbia.
Hotels' built-in features of privacy, anonymity, and rapid turnover make them vulnerable environments for trafficking, and the article argues that leadership and operational system...
Hotels can balance rising wages and operational costs through predictive analytics, labor management systems, tiered service models, and continuous staff training.
Hyatt survey of 2,000 U.S. business travelers finds 90% rely on their hotel room as the only true off-clock space during work trips, used to promote its 700+ property Essentials po...
Food safety training tends to get pointed at the kitchen and stop there. But some of the biggest risks in a hotel happen outside it — a housekeeper handling a bedroom refreshment t...
Wednesday brought hospitality.today's warning that Booking Holdings is unifying its B2B wholesale operation to resell hotel net-rate inventory across bank apps, airline checkouts,...
Monday brought the first brand-side answer to Friday's Google launch. Hilton put an AI Planner on its own site and app, joined Google's AI Mode with Honors Points redemption, added...
Hotels can unlock post-booking value by showing guests what matters most, not simply showing them more.
Hotel Androoms is a chain of hotels and I’m so impressed. The hotels are modern, clean, generously sized rooms, a beautiful restaurant/ communal working space in the lobby. The...
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