Human-centered hospitality through experiential and social design
Opinion piece arguing that hospitality's future lies in intentionally designed social spaces and multi-sensory experiences that foster human connection, local authenticity, and a s...
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Opinion piece arguing that hospitality's future lies in intentionally designed social spaces and multi-sensory experiences that foster human connection, local authenticity, and a s...
The article examines how hotels can transform dining from basic amenity to brand differentiator through approachable menus, local partnerships, and integrated guest experiences.
Hospitality has always been a competitive business, so hotel managers are continually on the lookout for trends that will give them the edge. There’s a lot of talk about tech being...
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
A data-backed examination of hotel industry workforce culture covering upward mobility, poverty wages, physical injury rates, high turnover, trafficking exposure, and the post-pand...
Running a hotel in today’s market feels like managing several businesses at once. Guests expect quick replies, seamless bookings, personalized […] Magellan Solutions - Call Center...
Academic research identifies five interconnected forces transforming hospitality in 2026, with AI automation and economic polarization driving both luxury
Hospitality is a discipline.
For decades, Switzerland's hospitality schools have occupied a unique place in international education. While they may be associated with glittering careers in hotel or restaurant...
Two proposed laws may change the rules for South Africa’s hospitality sector, potentially restricting…
Today's graduates face increasing competition for jobs from not just their peers but also new technologies such as AI. Hospitality schools offer international students the chance t...
Building a New Zealand hospitality industry fit for the future has always been our focus.
A data-backed examination of hotel industry workforce culture covering upward mobility, poverty wages, physical injury rates, high turnover
The hospitality industry has never been static. Change, disruption, and unpredictability are constant in our business. But over the past several years
New Regent's University London research finds 80% of hospitality recruiters pass over graduates for lacking work readiness, with soft skills and practical experience cited as the c...
A practical guide to hotel consulting covering key service types, when to engage outside expertise, and a breakdown of top global firms from HVS and Deloitte to boutique specialist...
Hotels are capitalizing on screen-inspired travel through three strategies: leveraging filming-location status, curating set-related guest itineraries, and maintaining long-term ci...
F&B can be notoriously fickle, promising marvelously high revenue but magnificently low margin. Consequently, the pressure to optimize every square foot of floor space in hotel...
Luxury hospitality has long been defined by access — to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served
EHL Dean Achim Schmitt argues hospitality's decades of comfort-driven complacency left it unprepared on talent and innovation, with retention, human connection, and competency-base...
The People’s Awards for Excellence are part of the 2026 LION Hospitality New Zealand Awards for Excellence and tonight, (June 24) the HNZ 2026 industry awards will be unveiled.
Three GMs of The House Collective share how their China-based luxury properties in Hong Kong, Shanghai, and Chengdu deliver hyper-personalized, culture-rooted guest experiences as...
Survey of 2,000 US and European travelers identifies six design imperatives: acoustic comfort, visible sustainability, embedded wellness, faster refresh cycles, authentic local cul...
Monday opened with the most consequential distribution story of the week: Booking Holdings and Airbnb are each funding separate AI travel ventures as hedges, raising the prospect t...
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