The evolving role of concierge in luxury hospitality
Luxury hospitality has long been defined by access — to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served
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Luxury hospitality has long been defined by access — to coveted reservations, insider knowledge, and rare experiences. For decades, the concierge served
Lodging Interactive's CruVu captures private guest recognition by department or staff member, turning it into internal operational intelligence for hotel and restaurant managers to...
The article examines how hotels can transform dining from basic amenity to brand differentiator through approachable menus, local partnerships, and integrated guest experiences.
Miramis CEO Stefano Cuoco outlines how the Swedish-Italian hospitality group integrates live entertainment, hyper-local cuisine, and a longevity wellness concept across properties...
Hospitality has always been a competitive business, so hotel managers are continually on the lookout for trends that will give them the edge. There’s a lot of talk about tech being...
It’s often said that there are three main markets that will always exist: health, wealth and relationships. Luckily, this is exactly what hospitality does!
Opinion piece arguing that hospitality's future lies in intentionally designed social spaces and multi-sensory experiences that foster human connection, local authenticity, and a s...
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build g...
The AI Hospitality Alliance launches as an independent, neutral body to guide responsible AI adoption in hospitality, with five workstreams covering direct booking, technical stand...
Tuesday brought a pointed argument that hotels optimize for AI name searches while failing the category queries guests actually use to build shortlists, an Infor HITEC interview pr...
The hospitality industry is being shaped by experience led consumption wellness focused offerings destination celebrations and technology enabled guest journeys Today s consumers i...
A select group of under 30s will try the 10-course meal and meet SingleThread Chef Kyle Connaughton. Entries close 9 July. The post Young hospo pros invited to apply for exclusive...
When Mohamed Hussain Shihab first considered hospitality, it was not part of a long-set career plan. He was looking at colleges in Malaysia when he came across a hotel school. That...
For Aminath Malsa Shiyam, Assistant Guest Relations Manager at The Ritz-Carlton Maldives, Fari Islands, hospitality has been a journey shaped by work, learning and people. Her reco...
Sá»± kiện diện ngà y cà ng rõ nét trong phân khúc hospitality cao cấp Ä‘ang thể hiện má»™t hướng Ä‘i chiến lược khác biệt cá»§a Táºp Ä‘oà n Äạt Phương...
Survey of 100 AIHA members finds hoteliers prioritize practical AI guidance, shared standards, and benchmarking over generic AI commentary, with 78% citing trend leadership as thei...
Survey of 2,000 US and European travelers identifies six design imperatives: acoustic comfort, visible sustainability, embedded wellness, faster refresh cycles, authentic local cul...
Magellan Solutions - Call Center | BPO | KPO | Outsourcing
The author argues that hospitality's next competitive advantage lies not in visibility but in maintaining consistent, trustworthy information across every digital touchpoint from d...
For decades, Switzerland's hospitality schools have occupied a unique place in international education. While they may be associated with glittering careers in hotel or restaurant...
John Calvao (pictured), co-founder and head of real estate and hospitality at Arrow Global, argues that Southern Europe’s hospitality sector represents one of the region’s most com...
Hospitality is a discipline.
A CDR World Panel opinion piece argues hospitality leaders must deliberately build cultures that elevate human potential as AI absorbs transactional tasks, citing IKEA's reskilling...
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