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The hospitality industry is a people-focused business where professional attitude and behavior are just as important as technical skills. Hotels, restaurants, resorts
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genu...
A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
Customers (and more often, consumers) now have more choice than they have ever had in the professional history of hospitality. From budget airport
Westgate Resorts' Mark Waltrip argues that financial metrics alone don't define hospitality success, outlining how embedding philanthropy and people-first values into operations bu...
Introduction In today’s dynamic world, creating exceptional guest experiences is paramount across various industries. Hospitality and catering services stand at the forefront of th...
At Newport Hospitality Group, we often talk about Living Hospitality. It’s an operating philosophy that brings our most human side to every interaction
The author argues that hospitality training must move beyond SOPs to incorporate applied psychology, equipping teams with tools to understand human behavior
Monday opened the week with hospitality.today's argument that OTAs, wholesalers, luxury advisors, and AI platforms each capture a piece of the guest relationship leaving hotels wit...
The author argues that hospitality's push for seamless integration risks eroding the distinct identities of venues, proposing a principle: integrate what removes friction, preserve...
A 2026 talent strategy guide for hoteliers outlining five pillars: competitive pay, employee experience, career development, technology, and employer branding to win the hospitalit...
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
BCHA launched The Check-In, a six-part video series hosted by a UBC student, spotlighting hospitality career paths at hotels across British Columbia.
GCSTIMES outlines how sustainable hotel key cards, verified under ISO 14064/14068, can reduce carbon footprint while doubling as unified guest identity tools for access, payment, a...
The guest arrival shapes the entire stay through the Halo Effect, setting a positive emotional baseline that makes guests more forgiving and receptive to peak moments that follow.
A strategic framework for luxury hotel beverage directors on building bar lists by function rather than origin quota, balancing local authenticity, global benchmarks, and guest int...
Reading Time: 4 minutesUrban Hospitality Concepts' Mikail Goek reveals why luxury and lifestyle operators need senior leaders tested by business reality, not just brand pedigree....
RECORD’s editors survey a host of exceptional hospitality spaces, including a wellness-focused alpine getaway, contemporary art museeum–adjacent lodgings, and a buzzy culinary hub.
Hospitality's greatest advantage remains human connection. By reducing operational friction and freeing teams to focus on guests, read on to learn how new technologies are helping...
At The Ritz-Carlton Maldives, Fari Islands, the F&B and culinary operation is built around a principle that both the kitchen and service teams return to throughout the day: gue...
The author argues that hospitality training must move beyond SOPs to incorporate applied psychology, equipping teams with tools to understand human behavior, manage emotions, and a...
A two-part series on designing executive education programmes for international luxury resorts, built around critical cross-departmental decisions rather than generic management co...
For Aminath Malsa Shiyam, Assistant Guest Relations Manager at The Ritz-Carlton Maldives, Fari Islands, hospitality has been a journey shaped by work, learning and people. Her reco...
Hospitality entrepreneur Roy Peires is connecting hospitality with community care.
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