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In Canada, full-service restaurants now represent a significant share of the hospitality landscape. In May 2025 alone, full-service restaurant sales reached $8.5 billion, reinforci...
During a recent resort stay, Nora Imeli thanked a waiter and addressed him by name. She recalled his expression changing immediately. In subsequent encounters, she noticed him smil...
Drawing on memory science, the article outlines five design strategies, from arrival rituals to engineered departures, to help hotels create emotionally resonant moments that guest...
As guest expectations for instant response accelerate, hotels face a shrinking window to resolve issues privately before they become negative public reviews.
The GM of Hilton Anaheim shares how a full-property renovation was used to align design, technology, and team performance, showing that operational efficiency, not aesthetics alone...
JD Power found that while guest rooms are largely driving an improved guest experience at hotels managed by third parties, lobbies and other common areas remain an opportunity.
The hospitality industry is a people-focused business where professional attitude and behavior are just as important as technical skills. Hotels, restaurants, resorts
A front desk associate at Newport Hospitality Group's Hampton Inn Jacksonville Beach is profiled for acts of compassion that turned one-time guests into lasting relationships.
Executes the highest standard of hospitality relevant to their establishment, from attitude and skill to knowledge and personality.
The hospitality industry in Abu Dhabi is getting a new set of standards in Emirati hospitality in 2027. Staying in Abu Dhabi will soon come with a greater experience of Emirati cul...
Hotel F&B programs require a multitude of interconnected signals that move together like a Broadway show, said Zach Wendel, Corporate Director of Food & Beverage at Concord...
Three design principles for developers to turn arrival sequences into value-generating experiences: choreographed circulation, spatial hierarchy
Guest expectations around cleanliness reset permanently after the pandemic, and they haven’t gone back. What used to pass as a thoroughly cleaned room now gets compared, consciousl...
Three design principles for developers to turn arrival sequences into value-generating experiences: choreographed circulation, spatial hierarchy and thresholds, and staged anticipa...
Hilton selected the Newport-managed Hilton Garden Inn Savannah Airport for a brand research study after the property outperformed peer benchmarks across cleanliness, service, break...
You are probably tired of hearing this: your hotel needs to personalise the guest experience. From pre-booking marketing to post-checkout surveys
Airlines and hotels can nail the basics and still feel forgettable. It's the small, unexpected touches — a fixed collar, a free snack vault, a splash of milk — that actually stick.
In luxury hospitality, guests register the weight of a door handle and the way corridor lighting warms as they approach their room without ever consciously noting either. The same...
Drawing on a survey of 6,000 travelers and 500 hoteliers, the article argues that AI and connected data systems are the key to closing the gap between guest personalization expecta...
“Living Hospitality” is a Newport Hospitality Group philosophy built on the belief that hospitality isn't simply something associates do; it’s something they live.
Opinion piece arguing that luxury hotels lose repeat guests not to competitors but when personal knowledge of those guests disappears with departing staff, eroding the relationship...
A study of travelers by Sodexo Live and YouGov concludes that the quality of food, beverage, and hospitality has a significant impact on the guest experience.
JD Power's 2026 benchmark shows overall guest satisfaction at third-party managed branded hotels rose 14 points to 696, with Columbia Sussex, Crestline, and Driftwood topping the r...
Cloud-based Interactive TV empowers hotels to deliver personalized entertainment, streamline guest services, strengthen branding, and create new revenue opportunities from every gu...
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