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Dream Inn Santa Cruz's Director of Sales and Marketing shares how human-led reservations, pre-arrival outreach, and storytelling convert OTA visitors into direct bookers and build...
The guest arrival shapes the entire stay through the Halo Effect, setting a positive emotional baseline that makes guests more forgiving and receptive to peak moments that follow.
Travelers remember how a property made them feel long after they check out. A quick response to a booking inquiry, […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
Global GRI hit a record 87.3% in Q2 2026, with 3-star hotels improving fastest, Asia leading regionally, and review response speed emerging as a core reputation driver.
Drawing on memory science, the article outlines five design strategies, from arrival rituals to engineered departures, to help hotels create emotionally resonant moments that guest...
Customers (and more often, consumers) now have more choice than they have ever had in the professional history of hospitality. From budget airport
Malcolm Hotel GM Andrew Shepherd shares how reading body language in the first 10 seconds, leveraging guest data, and investing in 154 staff housing units drives exceptional guest...
From dreaming, to discovering, to booking and then reminiscing, the guest journey is made up of many small moments, each one offering an opportunity
JD Power found that while guest rooms are largely driving an improved guest experience at hotels managed by third parties, lobbies and other common areas remain an opportunity.
The GM of Hilton Anaheim shares how a full-property renovation was used to align design, technology, and team performance, showing that operational efficiency, not aesthetics alone...
Drawing on quotes from Charles Eames, Steve Jobs, and Walt Disney, the article argues that exceptional guest experience results from intentionally managing hundreds of small detail...
Higher quality food and beverage offerings and room improvements have positively impacted the guest experience over the last year, per an annual index study.
The hospitality industry is rapidly embracing self-service technology as hotels look for ways to improve guest satisfaction, reduce front-desk bottlenecks and meet rising guest exp...
In Canada, full-service restaurants now represent a significant share of the hospitality landscape. In May 2025 alone, full-service restaurant sales reached $8.5 billion, reinforci...
See how Trevo’s self-service kiosks meet SABA Hospitality’s digital compendium, mobile ordering and AI concierge - delivering one connected guest journey
A guest's extended stay exposes a pattern where housekeeping routines, booking system rigidity, and broken DND protocols silently undermine the experience ownership paid to configu...
A luxury hotel experience begins long before guests arrive at the front desk. It often starts with a phone call. […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
The culture of your surroundings is inherently connected to the culture you create within your organization.
A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genu...
Global GRI reached 87.3% in Q2 2026, up 0.4pp year-over-year, with management response rates at 67.2% and average response time down to 3.7 days, per Shiji's latest benchmark.
Three hotel examples, including Hotel Emma in Texas, SALT of Palmar in Mauritius, and Hotel Indigo Singapore, show how properties can connect guests with local markets, artisans, a...
When thinking about amenities, hotel executives usually focus on guestrooms, dining, spas, or technology. But one of the most important parts of a guest’s stay happens before they...
JD Power's 30th annual study finds North America hotel guest satisfaction up 13 points to 665/1,000, with value, F&B, and facilities leading gains across all nine segments.
Today’s travellers are seeking more than beautiful places to stay; they crave meaningful experiences that feel personal, authentic and engaging.
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