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Learn how crisis communications teams respond, publish verified facts, monitor AI answers, and document recovery across search and news coverage over time.
Learn how crisis communications teams respond, publish verified facts, monitor AI answers, and document recovery across search and news coverage over time.
ISJ hears exclusively from Boris Dzingarov, CEO of ESBO Ltd about the importance of crisis communications during a public breach. Most security teams know what happened during a br...
Your everyday comms determine how smooth your crisis response will be. A crisis today is faster and less predictable than ever before. AI can create a convincing fake in seconds or...
A 2026 crisis communications plan needs clear roles, holding statements, stakeholder protocols, monitoring, AI-era source mapping, testing and recovery.
CrowdStrike outage crisis communications case study: what the first 72 hours got right, where the Delta dispute went wrong, and what crisis teams can copy.
How do you communicate when you know the harm before you know its cause? For law firms, it comes up both when advising a client and when explaining an incident of their own.
AI is transforming crisis communications with faster monitoring and drafting, but Qantas and Metrolinx show why a human still has to approve the statement.
Behavioral health crisis communications under HIPAA and 42 CFR Part 2: crisis types, the first 24 hours, who to notify and how to rebuild trust afterward.
When a potential recall emerges, strategic communications can help organizations create clarity amid rapidly evolving information. Five key questions can help guide decision-making...
Avoid volume. Measure velocity instead. It’s fun to measure a successful campaign and to understand how you positively moved the needle. It’s just as vital, if less pleasant, to qu...
Help avoid reputational blowback by understanding concerns sooner. As companies race to build data centers, communities are asking tougher questions about the resources those facil...
Healthcare crisis communication now demands strategies built for AI engine retrieval. Learn how your organization's first statement becomes a permanent source f
Communications is shaping — and worsening — the alleged gang rape at Cornell University. Erin Kramer is owner of Erin Kramer Consulting. There are few issues more difficult to nav...
Answers to the questions communicators most often ask preparing for a crisis. Looking for a one-size-fits-all crisis communications framework? You’ll never find it. A hospital syst...
Toyota's 2009 crisis communications failure shows how CEO silence during a 9-million-vehicle recall compounded the damage before Congress got an apology.
When you don’t have all the answers, be specific about what you do know. During a major change, employees, customers, reporters and other stakeholders want answers quickly. It may...
What comms pros need to know before decisions are final. A crisis, employee backlash or controversial business decision can expose major issues inside an organization that a nice,...
By Bodex Hungbo Recently, my hands have been itching to write. The desire was there; the problem was finding the right topic. I kept asking myself, Bodex, what exactly do
Nothing has ever been the same. But the work continues. Olga Safina is founder of Be First Communications and Tetiana Atadzhanova is head of corporate communications at Acino. We...
Choosing a crisis management firm requires checking guaranteed response times, retainer coverage, and track record. Learn what to look for before signing a cont
When do employees need to hear from their leaders? At The Trevor Project, when a major social issue or news story affects the organization, the comms team and leadership ask themse...
Discover how Beast Industries navigated multiple crises in 2026, offering crucial lessons for creator economy companies on crisis PR, regulatory scrutiny, and m
Discover the essential crisis management tools that help monitor reputation, track media, and respond swiftly to incidents. This post was first published on eLearning Industry.
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