Latest updates for Client Experience

Fresh curated links around client experience are collected here so marketers can spot useful updates and turn timely ideas into posts faster.

Recent items include:

  • I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.
  • I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.
  • I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.

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Fresh articles and ideas

Recent curated links from global sources. Generate one free draft from any story, then use SocialBu to schedule and refine your content calendar.

legaltechmonitor.com /2 weeks ago

I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.

As a former lawyer, a legal technology CEO, and a paying client of five major law firms, I see how legal services are built, sold, and experienced. Recently, my wife and I sent thr...

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legaltechdaily.com /2 weeks ago

I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.

As a former lawyer, a legal technology CEO, and a paying client of five major law firms, I see how legal services are built, sold, and experienced. Recently, my wife and I sent thr...

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lawnext.com /2 weeks ago

I Sent Three Law Firms an RFP. There’s Clearly a Client Experience Gap.

As a former lawyer, a legal technology CEO, and a paying client of five major law firms, I see how legal services are built, sold, and experienced. Recently, my wife and I sent thr...

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fortworthbusiness.com /1 day ago

Client Experience Isn’t a Department. It’s the Whole Business.

Recently, I sat down with one of our Financial Advisors and asked what she’d done with the ten hours a week she’d gotten back from a new AI tool we’d piloted. She didn’t have to th...

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wealthprofessional.ca /4 days ago

What makes a client event successful?

Tina Tehranchian shares her approach while a US-based founder says there’s room for new approaches

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aaepa.com /1 month ago

The Role of Communication in Estate Planning Client Satisfaction

Estate planning clients are often asked to make decisions they do not make every day. They may be thinking about family dynamics, aging parents, young children, blended families, b...

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wealthmanagement.com /1 month ago

Focused on the Future: Creating Lasting Advisory Practices Through Client Experience and Continuity with Jim Mellin

Equitable Advisors' Jim Mellin reveals the strategies for building sustainable growth through client experience, team development, and smart succession planning.

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everlaw.com /1 month ago

Am Law 100 Partner Improves Business and Client Outcomes with Intuitive Ediscovery Technology

Am Law 100 Partner Improves Business and Client Outcomes with Intuitive Ediscovery Technology Their StoryThe rapid pace of innovatio...

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law360.com /1 month ago

RFP Reset: Start With Client Service

As clients increasingly expect the sophistication that artificial intelligence makes possible, law firms can use the proposal to adopt a client service mindset that delivers practi...

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wealthmanagement.com /1 month ago

AI-Enabled Hospitality Is Elevating the Client Experience

AI can provide advisors with a foundation for crafting an experience built on anticipation rather than reaction.

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legaltechdaily.com /5 days ago

The Last Mile of Your Client Experience Is Still a Paper Check

Guest Author Emery Wager Co-founder, Confido Legal Special Guest Jay Stefani Managing Partner, Levinson & Stefani Injury Lawyers Your firm spent eighteen months on the case. Yo...

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insurancejournal.com /3 weeks ago

What Operationally Consistent Client Service Actually Looks Like

Client service in insurance gets talked about primarily in terms of relationships. The producer who knows the client’s business. The account manager who picks up the phone. The tea...

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cloudlex.com /1 month ago

How Modern PI Firms Scale Client Service Without Becoming a Call Center

A personal injury firm can be responsive without running a call center by treating lawyer client communication as part of the case file rather than something beside it: updates fro...

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legaltechdaily.com /1 month ago

How Modern PI Firms Scale Client Service Without Becoming a Call Center

A personal injury firm can be responsive without running a call center by treating lawyer client communication as part of the case file rather than something beside it: updates fro...

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abovethelaw.com /1 month ago

Turning Client Intake Calls Into Marketing Insights

Law firms need a strategic approach to data collection that distinguishes between first-time prospects, current clients, and returning cases to glean high-value marketing and opera...

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finextra.com /3 weeks ago

Encouraging Confidence: Key Customer Proposition Considerations in a Volatile Market

In this Communify Intelligence Experience, we discss the complexities behind service offerings for modern investors.

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cloudlex.com /2 weeks ago

From Signed Intake to Active Case: What Transfers When a PI Intake Becomes a Matter 

Signing a personal injury client is never a small thing. Behind every signature is the marketing spend that brought the call in and the hours your intake team spent earning that pe...

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natlawreview.com /1 month ago

Reading the Field: What Client Development Teaches Us About Listening

One of the most important skills in client development is learning to truly listen. Hearing tells you the play started. Listening helps you understand where it is going. When you a...

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tax.thomsonreuters.com /1 month ago

How to build client trust across your accounting advisory team

  Every accounting firm has one – the partner that clients ask for by name. Whatever their name, the pattern … The post How to build client trust across your accounting advisory te...

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cloudlex.com /1 month ago

How a Personal Injury Law Firm Can Improve Its Client Intake Process

A personal injury law firm improves its client intake process by answering every inquiry quickly at any hour, capturing complete details the first time, qualifying on a defined set...

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financial-planning.com /1 month ago

Deep talks first, trust vehicles later: 5 questions that reveal client goals

In a series of webinars and journal articles, two lawyers and a financial planner are leading a collaborative discussion about how estate planning professionals can better serve Af...

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legaltechdaily.com /1 month ago

How a Personal Injury Law Firm Can Improve Its Client Intake Process

A personal injury law firm improves its client intake process by answering every inquiry quickly at any hour, capturing complete details the first time, qualifying on a defined set...

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houzz.com /1 month ago

12 Ways to Ensure Customer Satisfaction (12 photos)

Customer satisfaction is the surest guarantee of obtaining valuable recommendations, growing your business and bolstering your professional reputation. But it is not enough to be t...

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smallbiztrends.com /1 month ago

10 Essential Tips for Customer Engagement in Consulting

Discover 10 essential tips for customer engagement consulting that can transform your client relationships. Enhance your strategies, boost satisfaction, and drive success with acti...

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Sources covering Client Experience

feeds.feedburner.com

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wealthprofessional.ca

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abovethelaw.com

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feeds.feedburner.com

Recent coverage from public sources
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fortworthbusiness.com

Recent coverage from public sources
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tax.thomsonreuters.com

Recent coverage from public sources
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