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Carpenters Group’s Donna Richards and Simon Smith on closing the gap between digital insurance and human claims handling
In logistics, cargo claims are more than an afterthought – they’re a financial inflection point. Goods can be lost, stolen, or damaged in transit before receipt, and navigating lia...
AI, automation and APIs are improving claims handling, but integration, data and process gaps continue to slow progress
Communication gaps, inconsistent handling and outdated processes are reshaping how brokers and clients experience claims
A rented trailer, a worker's alleged injury, and four ways to deny coverage
Cashless claims are being denied even at empanelled hospitals. Here is why it happens, what to do when it does and how to pick a health insurer that actually pays up.
Ready to collect every penny your policy owes you? The average homeowner files a claim once — maybe twice — in their life. They have absolutely no idea what they’re doing. And insu...
Policyholder says carrier leaned on engineering report to dispute the rest of a $574K loss
The scheme is looking to RIPE-style standardisation to improve recovery rates and ease capital strain on high-volume property damage claims
There is a quiet but profound shift in how insurers handle property insurance claims. For decades, the gold standard of claims handling involved a trained field adjuster who inspec...
New claims charter spells out service commitments on response times, ownership and communication
A hurricane, a fire, a burst pipe, a tornado, when disaster strikes your business, properly reporting the property damage to your property insurer is only the beginning of the chal...
Claims turnaround cut to days in Spain partnership
Adjuster spent less than an hour at the property, lawsuit alleges - then ran the numbers
A $130,817 hail claim, two denials, and one very familiar name behind the curtain
TL;DR Collecting feedback right after a real interaction, such as First Notice of Loss (FNOL), claims resolution, renewal, or cancellation, is far more useful than sending...
Two pallets of car parts allegedly never made it - now an insurer wants its money back
Carrier alleges administrator quit midstream while owners collected seven-figure "distributions"
Disclosure: This article reflects my personal experience as a policyholder managing a family claim under Care Health Insurance’s Enhance Super Top-Up policy. The matter is currentl...
The excess carrier claims no-one told it about the lawsuit until after the verdict
There is a growing disconnect in the insurance industry and the public that cannot be ignored. It is a disconnect between what insurers advertise they deliver and what policyholder...
The Massachusetts Appeals Court’s recent decision in Nwozuzu v. Safety Insurance Company, 2026 Mass. App. Unpub. LEXIS 190 (Mar. 12, 2026) (Rule 23.0), offers a useful study in the...
Filing a mediclaim becomes easier when you know what to prepare before treatment, during hospitalisation and after discharge. Many claim delays happen because families miss documen...
Marsh's annual claims report reveals a 34% surge in global W&I notifications, and a pricing correction that underwriters say still hasn't gone far enough
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