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The Property Ombudsman has issued a provisional decision against a letting agency after finding it transferred a landlord's student HMO into a rent-to-rent arrangement without his...
The Property Ombudsman has expelled five property businesses from its scheme following their failure to pay compensation awards issued against them after consumer complaints. The e...
The Property Ombudsman has ordered an estate agent to compensate buyers £790 after failing to disclose the existence of a competing purchaser during a property transaction. The cas...
TPO said all five firms had failed to honour the awards, resulting in their expulsion from the scheme
A property agent has been ordered to reimburse a buyer £575 in survey costs after failing to disclose that a property was of non-standard construction. The Property Ombudsman ruled...
By Lesley Horton, the UK’s Chief Property Ombudsman Dual fee disputes remain one of the most persistent and complex issues in the residential property sector. They are also among t...
Property auctions account for just 2% of home sales in the UK but generate more than four times their proportionate share of complaints, according to new data from The Property Omb...
The Government has outlined the framework for a new landlord ombudsman scheme that would enable tenants to pursue complaints against private landlords without resorting to court pr...
Shock report exposes letting agent failures
The Property Services Regulatory Authority - PSRA - ensures that property agents are compliant and sales are transparent
It is now essential that agencies carry out full ‘safety net’ checks across all communication channels and publicly available information to ensure compliance
The trade body is calling for stronger regulation of property and managing agents as part of new reforms
The trade body calls for greater clarity over the role of letting agents in managing registration requirements
Complaints against letting agents in the UK increased by 47.4% in 2025, rising to 4,220 from 2,863 the previous year, according to analysis by tenant onboarding platform Propoly. T...
The case related to a property in east London
Parkers Properties - which has branches in Witney and Eynsham - said the Government’s new Home Buying and Selling Reform Roadmap could ease transactions for buyers and sellers alik...
A Kent-based letting agency has paid a £15,000 civil penalty after operating without required client money protection. Homelet PMS Ltd was fined by Medway Council for breaching reg...
The company regularly handles the sale of historic and Listed properties
Another week and another Newsround, let’s see what has been happening in the housing news this week. Housing Ombudsman Service revealed The government has announced this week a few...
Advertising watchdog found marketing claims could mislead consumers and instructed the agency to amend the promotion
Citizens Advice said the findings underline the need for stronger protections and enforcement within the private rented sector
Six-branch independent agency tops customer review-based rankings at the 2026 Trusted Agent Awards
The MBE recognises the estate agency founder's contribution to community and charitable work over more than three decades
A substantial gap has emerged between what estate agents promote and what consumers value when selecting an agency, according to new research examining professionalism standards in...
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