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AI is pushing telecom beyond autonomous networks toward smarter, adaptive operations. For VoIP providers, embedded intelligence can improve service assurance, predict outages, opti...
TelcoAgent brings AI-powered 5G forecasting to telecom operators, helping predict network degradation before it impacts VoIP call quality and mobile performance. By combining KPM a...
Telcos spent years being told it was becoming irrelevant. Hyperscalers were eating its lunch, OTT players were hollowing out its revenues, and its destiny was to be a glorified uti...
AI is pushing telcos beyond network autonomy and into a new era of business intelligence. Working with operators worldwide, Wipro explains how the industry’s next transformation wi...
Voice AI is transforming the telecommunications sector, offering innovative ways for companies to engage users. Martin Rueckert, Chief AI Officer at Tallence, highlights Voice AI’s...
AI is reshaping telecom and VoIP network operations, but success depends on clean, reliable telemetry, not endless data. As 5G, cloud, and security demands grow, operators need AI-...
VoIP technology has transformed telecommunications, requiring operators to rethink workforce training strategies. As customer expectations and networks evolve, immersive VoIP train...
SK Telecom redefines AI by treating agents as digital employees. Through its AX Innovation 2.0 initiative, these AI colleagues feature employee-like IDs and role-specific access. T...
AI is transforming Security Operations Centers by revolutionizing threat detection and response. By integrating AI, organizations can tackle alert fatigue and limited analyst capac...
Communications service providers are currently focused on the practical use of AI to reduce opex; the next step is leveraging AI to create new revenue streams Telecommunications in...
RCR’s free virtual Telco AI Forum is taking place on June 16th. Register here to explore AT&T’s telco AI strategy in more depth. Imagine for a second that a telecom network is...
Over the past several weeks, SK Telecom, KT, and LG Uplus have each unveiled major initiatives centered on AI infrastructure, underscoring how telecom operators increasingly see AI...
Telecom operators are under pressure to modernize their Business Support Systems and Operations Support Systems in light of 5G and IoT expansion. The traditional, resource-heavy ap...
AI is accelerating cyber threats across telecom, 5G, and VoIP networks, forcing providers to rethink security operations. As attackers automate discovery and exploitation, carriers...
Ericsson is embedding AI agents into OSS/BSS to transform telecom and VoIP operations. Its agentic blueprint connects network automation, customer experience, billing, and revenue...
Artificial intelligence has become one of the most talked-about technologies in the telecom industry operators around the world are investing ... Read More
TelcoAgent pairs zero-shot KPM forecasting with a 3GPP knowledge graph In sum – what we know: Telecom networks generate an enormous amount of operational data, and the people runni...
Huawei, TM Forum, and leading global operators unveil AI-powered Agentic Operations for smarter telecom and VoIP networks. The new white paper explores digital twins, EDNS 2.0, aut...
The transformative power of AI in VoIP and hybrid work environments is undeniable. This cutting-edge technology not only optimizes operations but also significantly improves user e...
Telco vendors are rushing agentic AI into OSS and BSS stacks – hard, at DTW Ignite this week. Nokia has just announced work with AWS and Databricks to build the data, cloud, and co...
From the newsletter: AI agents in telecoms is sharpening focus on governance, controlled autonomy and human oversight, while momentum in private 5G and industrial AI continues to b...
SK Telecom’s AX Innovation 2.0 program treats AI agents as “digital employees” In sum – what we know: SK Telecom wants you to think of AI agents less as software and more as collea...
PwC research shows AI is reshaping entry-level work, and VoIP teams are next. As automation handles ticket triage, call analysis, and network monitoring, junior staff need faster j...
Deutsche Telekom now runs AI across live calls, networks, and 200,000 employees In sum – what we know: Deutsche Telekom’s collaboration with OpenAI has moved past the pilot stage....
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