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Anthropic's use of Sales Cloud increased five-fold as its workers access Salesforce through Claude and Slack
Help supervisors optimize capacity, develop service rep skills, and gain visibility into every customer interaction — unifying workforce management for AI agents and human service...
Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate ta...
Salesforce has signed a definitive agreement to acquire m3ter, a London-based metering and rating platform built for consumption-based billing. The deal will integrate m3ter’s infr...
Discover how Salesforce's acquisition of m3ter enhances its AI CRM capabilities, introducing dynamic pricing features that empower businesses to optimize revenue and improve custom...
Five years and $27.7 billion after Salesforce acquired Slack, the two products are finally starting to function as a single system. On Wednesday, Slack launched an integration that...
Discover how Salesforce's new AI-powered agents are revolutionizing the online shopping experience, enhancing customer engagement, and streamlining sales processes for businesses....
A Customer Asks One Simple Question Imagine an electricity distributor. A prolonged outage hits a neighbourhood, and under the rules a customer may be owed a Guaranteed Service Lev...
With the growing data generation, businesses are required to leverage a platform that helps them make use of their customer data well, and Salesforce is one such CRM platform. Sale...
Salesforce has a problem that no amount of marketing can fix. The company has built its entire narrative around Agentforce, its AI agent platform, and the numbers look impressive o...
Turn all your Data into Context Every Agent Can Put to Work. Today, Salesforce is announcing that the Data 360 MCP Server is now available in Developer Preview — a significant step...
The global CRM market is forecast to reach $163 billion by 2030, growing at 14.6% annually, with customer service leading every other segment at over 22% revenue share in 2024. Tha...
Salesforce CPQ originated as a managed package built by SteelBrick in 2010 and was later acquired by Salesforce in 2015. It has since become one of the most widely adopted tools fo...
Running a digital storefront means juggling more than your shoppers ever see behind the scenes: managing product data, curating search results, configuring checkout, and more. This...
Learn how automated tools help your team manage recurring revenue. Build for the future.
Investment bank cites messy customer data and a product that 'just isn't there'; Salesforce counters by saying it the fastest-growing product in its history
You're already running on Agentforce Service. Now it's time to extend that same intelligence, efficiency, and customer context to the field.
Jordan Novet / CNBC: Salesforce reports Q1 revenue up 13% YoY to $11.13B, vs. $11.05B est., Agentforce annual recurring revenue up 205% to $1.2B, and forecasts Q2 revenue below est...
Outbound sales tools help teams execute prospecting and outreach across email, phone, and social channels, but the tools themselves are only as useful as the data they feed back to...
It’s 8:47 a.m. A top-tier customer wants a custom renewal proposal — based on their case history, account data, and usage metrics — by end of day. You know exactly what to do.…
Large Salesforce programs often ship features without moving the metrics that matter. This article presents a five‑layer operating model — intake, process/data contracts, configura...
Facing continued double-digit commercial growth, the enterprise bypassed traditional scale models by partnering with Rosetree Solutions to deploy Agentforce and unlock rapid outrea...
Are you activating AI SDRs? See how these autonomous tools can help your growing sales teams close more deals.
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