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When I joined OrthoIllinois in 2022 and took on leadership responsibilities at Injury Express, our orthopedic urgent care practice was already delivering high-quality clinical care...
When patients describe a disappointing health care experience, we often assume the problem occurred in the examination room. Sometimes it did. But after years of caring for patient...
Most people have a lot of choices now when it comes to their health journey. If they don’t like your location, your staff, etc. they can often just pick a new place to go instead....
Patients may not remember every lab draw, procedure, or study visit. But they will remember how they felt. One of the greatest privileges of working in clinical research for more t...
Every month, Akron Children’s recognizes an employee for providing an exceptional patient experience. Our most recent honoree is Cassandra (Cassie) Neely, phlebotomy trainer. She r...
There are patients you remember for their diagnosis. And then there are patients you remember for who they were. He was the second kind. Years ago, during my time in oncology clini...
I recently attended a conference that focused on patient advocacy ...
The Evidence Effect: How AHRQ Helped Hospitals Reduce Harm and Improve Patient Safety When patients enter a hospital, they expect care that is safe, effective, and informed...
There was a time when becoming a physician meant entering a profession in which your experience was not merely appreciated; it was actively sought after. My father belongs to a gen...
An excerpt from The Prepared Patient: Your Guide to Surviving the Health Care System. In today’s health care system, patient-centered care often feels more like an unattainable ide...
GIRARD, Ohio – Patriot at Home has been recognized by Strategic Healthcare Programs as a Superior Performer for providing high quality service to its patients. Patriot achieved an...
Patients across England have delivered their verdict on NHS hospitals, revealing stark differences in patient satisfaction across the country.
Every month, Akron Children’s celebrates an employee for providing an outstanding patient experience. Our most recent honoree is Dr. Christopher Costin, a pediatric rheumatologist....
A SEER-CAHPS analysis of 3,327 Medicare patients finds community-facility breast cancer surgery linked to better reported access, with care trajectories tending to stay in the same...
It’s been a busy few weeks for Qualtrics. Two weeks after announcing its XM Data & AI platform — coming in 2027 — it held an (understandably) long-delayed coming-out party for...
I live with eosinophilic esophagitis, often called EoE. It is an uncommon chronic immune condition that affects the esophagus. Living with it has involved appointments, procedures,...
By Jennifer Schlinger Imagine your mom has just been discharged from the hospital to a rehabilitation center after hip replacement surgery. She has the paperwork, the facility’s ad...
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