Search results for Patient Experience

<![CDATA[Managing Patient Experience and RWE in Clinical Trials: Q&A with Matt Holms, MB]]>

Know Your Patient: How Technology Can Help Health Care Providers Dramatically Improve One Key Aspect of the Patient Expe...

Digitization has certainly cut down on the paperwork glut in healthcare. But if that’s the extent of technology’s impact on the patient experience, it’s clearly not enough.  The po...

A single question leads to better patient experience in the Emergency Department

HN Summary • A Nurse Practitioner (NP) pilot in Niagara Health’s ED has significantly reduced wait times and improved patient experience, with physician assessment times dropping b...

8 Voice of Customer Best Practices in Healthcare

TL;DR Voice of Customer best practices in healthcare go beyond survey design. They cover who you listen to, when, how feedback is stored compliantly, and what happens after a s...

Improving Patient Experience Starts with How Teams Communicate

Healthcare teams are being asked to do more with less. Staffing shortages, rising patient volumes, and growing expectations around patient experience are putting pressure on every...

The silent patient experience in the exam room

Doctor, you see only the faint visible smile on my exterior, my hand reaches out to shake yours as you enter the space. But you cannot see the “me” within, the fear, the stress, th...

The silent patient experience in the exam room

Doctor, you see only the faint visible smile on my exterior, my hand reaches out to shake yours as you enter the space. But you cannot see the “me” within, the fear, the stress, th...

How Patient Experience Is Shaping Modern Dental Practice Management

Dental practices are placing increased emphasis on patient experience as a key driver of business performance. With evolving consumer expectations and digital transformation influe...

Trust Before Triage: Why I Let the Patient Help Write the Agenda

The patient’s voice should be an entry point and not a barrier to better compliance and health outcomes. A nurse practitioner outlines a protocol for a frank exam-room exchange tha...

Patient involvement transforms modern clinical research

In medicine, patients are often seen as recipients of care rather than contributors to it. But their lived experiences bring something data alone cannot: context, meaning, and trut...

Patient involvement transforms modern clinical research

In medicine, patients are often seen as recipients of care rather than contributors to it. But their lived experiences bring something data alone cannot: context, meaning, and trut...

Doctor Answering Service for Better Patient Experience in U.S. Clinics

In many U.S. healthcare settings, communication speed shapes patient trust. When calls go unanswered or delayed, patients often feel ignored […] Magellan Solutions - Call Center |...

From Call Center to Care Center: How Hospitals Mature in Their Approach to Patient Experience

Traditional call centers often fail to meet customer expectations related to speed, flexibility and the ability to properly address concerns. In healthcare, where the cost of care...

An “Empathy First” Approach to Chronic Illness Among Vulnerable Populations

You always know an interview is special when it gives you the chills as you listen to the stories.  That was my experience when I met with 86Borders at the recent HIMSS conference....

Patient experience spotlight: Amy Rousell

Every month, Akron Children’s recognizes an employee for providing an excellent patient experience. Our most recent honoree is Amy Rousell, technician from the Environmental Servic...

How to Analyze Patient Feedback at Scale (Beyond HCAHPS Scores)

TL;DR Healthcare organizations collect patient feedback through HCAHPS, CAHPS, post-visit surveys, patient satisfaction surveys, and online reviews. Most track scores. Few anal...

The Brand-Driven Flywheel: Igniting Growth Through a Simple Patient Experience

Direct-to-patient (DTP) models create a continuous loop of value, connecting seamless patient and provider experience with the strategic power of branding and data. The post The Br...

Patient Responsibility Is Rising — The Payment Experience Needs to Keep Up

Payment friction isn’t always obvious. It shows up in extended accounts receivable timelines, increased billing inquiries, and patients who delay payment – not because they’re unwi...

MS patients value empathy as a top priority in their healthcare

While doctors and specialists view “high-quality” multiple sclerosis (MS) care through the lens of effective treatments and faster diagnosis, patients have a different priority: be...

Patient engagement platforms: ‘The way of the future’

According to the Center for Health Care Strategies, nine out of 10 adults struggle with health literacy in the United States.Published literature has shown the level of a patient’s...

Patient engagement platforms: ‘The way of the future’

According to the Center for Health Care Strategies, nine out of 10 adults struggle with health literacy in the United States.Published literature has shown the level of a patient’s...

How Axia Women’s Health Cured Recall Anxiety and Payment Friction

Kate Steele from Axia Women’s Health shares how her team successfully scaled digital engagement by using hard data to address scheduling pushback, removing front-desk awkwardness f...

From Patient Outreach to Patient Engagement at IKS Health

In our recent interview at the AMGA 2026 conference, Mayank Pant, Executive Vice President of Product Management at IKS Health, focuses on making patient engagement effective. IKS...

I Do 1 Thing As A Doctor That Surprises People. I Believe Patients Would Be Better Off If More Physicians Did It.

"As I stood up to examine him, he offered a unique observation."