Social Media Ideas for Loyalty & Retention

The retention engine hiding in the field

Loyal, content customers are worth their weight in gold, literally; acquiring a new customer costs five to 25 times more than retaining an existing one, according to Harvard Busine...

Rethinking customer retention: From churn prevention to value creation

Retention can no longer be treated as a narrow, model-driven function focused on preventing churn. Instead, it should be reframed as a strategic capability that combines data, insi...

Download: Customer Retention – Enhancing Loyalty in a Digital World

By Tanya Gibson on Small Business UK - Advice and Ideas for UK Small Businesses and SMEs Download: Customer Retention – Enhancing Loyalty in a Digital World The post Download: Cust...

10 Effective Loyalty Programs for Retailers to Boost Sales

Discover 10 effective loyalty programs for retailers designed to boost sales and enhance customer retention. Explore innovative strategies that can transform your business and keep...

What Is a Referral Loyalty Program and How Does It Work?

Discover what a referral loyalty program is and how it works to boost customer retention and attract new clients. Learn the benefits and strategies for implementing an effective re...

Retention Is the New Growth: Inside the 2026 Wine Club Symposium

Your Customer Acquisition Problem May Actually Be a Retention Problem

Acquisition costs are climbing for structural reasons. Most DTC brands skip is the one that actually works.

These are the keys to establishing brand loyalty today

As higher prices and new ways to shop emerge, brands must view loyalty as more than just repeat purchases.

Top Retention Experiments For Mature SaaS Products: Strategies To Boost Customer Loyalty

Is your mature SaaS product still growing, but customer retention feels softer than it should? I see that pattern all the time in B2B SaaS teams, new logos arrive, then churn quiet...

The Margin Case for Hotel Loyalty Rewards

Exely's internal data shows tiered loyalty rewards tied to direct bookings can reduce OTA dependency and protect margins when reward costs are benchmarked against re-acquisition co...

5 Best Loyalty Management Software I Found for Retention

I evaluated G2 reviews, product research, and category data to identify the best loyalty management software for different customer retention strategies. Based on my analysis, five...

The New Terms of B2B Buyer Loyalty

B2B buyer loyalty isn't disappearing. Eighty-nine percent of buyers still plan to stay with their su...

AT&T’s CMO tied ‘brand love’ to the numbers CEOs care about. Customers are 3 times less likely to leave and much che...

AT&T’s CMO says customers who love the brand are three times less likely to leave, 50% more likely to buy a second product, and cheaper to acquire.

The New Terms of B2B Buyer Loyalty (Brandon Spear)

B2B buyer loyalty isn't disappearing. Eighty-nine percent of buyers still plan to stay with their su...

Deep Dive: Brand loyalty needs to be strong for proper client relationships

When firms merge or are acquired, one of the first questions asked is 'what will the company now be called?' Big brands carry weight and that can inspire client loyalty.

The Struggle Is Real for Restaurant Loyalty Apps

Restaurant operators must design loyalty efforts around second and third visits, as well as the early habit-building period rather than celebrating enrollment alone, according to d...

7 Key Benefits of Customer Loyalty Programs

Discover the top 7 customer loyalty program benefits that can enhance your business strategy, boost customer retention, and increase sales. Learn how implementing a loyalty program...

How to Increase Employee Lifetime Value Using HR Automation Strategies

Stuart Gentle Publisher at Onrec 02 Aug 2026|News archiveHow to Increase Employee Lifetime Value Using HR Automation StrategiesCustomer acquisition may generate immediate sales, b...

Jaguar tops loyalty table despite new car sales pause

Almost eight in 10 Jaguar buyers who switched dealerships remained loyal to the marque, according to research highlighting retention opportunities

REM Mastermind: The retention playbook that’s working for top brokerages

The post REM Mastermind: The retention playbook that’s working for top brokerages appeared first on REM.

How Exclusive Promotions Are Massively Outperforming Welcome Bonuses

Acquisition-led bonus wars defined the last decade of online gambling growth, and the economics behind them are starting to break down. A $500 welcome match sounds impressive on a...

The Gift That Keeps on Giving: How brands can make loyalty last forever with dynamic gift cards (Philipp Buschmann)

Loyalty used to be simple, collect points, unlock a voucher, come back and spend it. That model work...

Customer Retention Marketing: Your Cheapest Growth Channel Is the Customers You Have

Customer retention marketing is an often underutilised yet impactful approach for sustainable business growth. Most organisations focus intensely The post Customer Retention Market...

Turning rewarded users into long-term players: Beyond the first purchase

Rewarded users have a reputation problem. In many studios, they’re still labelled as “incentivised”, “low intent” or “one-and-done”. The assumption is simple: players come for the...