Latest updates for Knowledge Base

Fresh curated links around Knowledge Base are collected here so marketers can spot useful updates and turn timely ideas into posts faster.

Recent items include:

  • Top 5 Contact Center Knowledge Base Software Features in 2026
  • The ultimate guide to knowledge management for your Service Agent
  • The ultimate guide to knowledge management for your Sales Agent

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Fresh articles and ideas

Recent curated links from global sources. Generate one free draft from any story, then use SocialBu to schedule and refine your content calendar.

learn.g2.com /6 days ago

Top 5 Contact Center Knowledge Base Software Features in 2026

The best contact center knowledge base software includes features such as intelligent search, integration with CRM systems, database management and workflows, access management, an...

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intercom.com /3 days ago

The ultimate guide to knowledge management for your Service Agent

Everything you need to know about building and maintaining a knowledge base that powers your Service Agent, in one comprehensive guide.

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intercom.com /2 weeks ago

The ultimate guide to knowledge management for your Sales Agent

Everything you need to know about building and maintaining a knowledge base that powers your Sales Agent, in one comprehensive guide.

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carel.com /1 month ago

Co-creating the knowledge base with AI: transforming experience into strategic intelligence

In a knowledge-driven economy, competitive advantage no longer lies in technology alone. It lies in the ability to capture, structure, and reuse knowledge across projects, teams, a...

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learn.g2.com /1 month ago

Tried, Tested, Ranked: 5 Best Knowledge Base Software I Found

"Wait, didn’t we already document that?" If I had a dollar for every time I’ve heard or said that, I’d have enough to build my own support team. Instead, I’ve spent the past few y...

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learn.g2.com /1 month ago

Which is the Best Knowledge Base Software for Contact Centers?

Agentforce Service (formerly Salesforce Service Cloud), Guru, and Zoho Desk are the best contact center knowledge base software, based on G2's Grid Report for Spring 2026.

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habr.com /2 weeks ago

Почему 90% баз знаний бесполезны — и проблема не в сотрудниках

У всех компаний, куда я приходил работать и о которых слышал от своих знакомых, база знаний выглядела одинаково: сотни статей с устаревшими инструкциями, которыми никто не пользует...

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marktechpost.com /1 month ago

How to Build a Fully Searchable AI Knowledge Base with OpenKB, OpenRouter, and Llama

In this tutorial, we explore how to build and query a local knowledge base with OpenKB using a free, open model via OpenRouter. We securely retrieve the API key with getpass, set u...

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webkul.com /1 month ago

User Guide for ERPNext Multi-CRM Base

ERPNext Multi-CRM Base allows you to connect multiple CRM systems with ERPNext from a single place. It helps you manage all your CRM data without switching between platforms. You c...

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365community.online /1 month ago

BC Telemetry Buddy .. now with (community) knowledge

I did a thing .. again ..  A few weeks ago I wrote aboutВ building the tool but forgetting the skill. That post kept nagging at me. And the more I thought about it .. the more I th...

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cloud.google.com /5 days ago

Exploitation of KnowledgeDeliver via ViewState Deserialization Vulnerability

Written by: Takahiro Sugiyama, Peter Revelant, Mathew Potaczek Introduction In late 2025, Mandiant responded to a security incident involving a compromised web server running Know...

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astgl.com /1 month ago

How I Shipped an MCP Knowledge Server in a Weekend

<p><em>Turning static content into an AI-citable knowledge base via npm</em></p><p>You have likely used Claude or Cursor to write code, but</p>

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apqc.org /3 weeks ago

What is Big Data and Knowledge Management?

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365community.online /1 month ago

BC-Bench (II): How to get started

You already know what BC-Bench is and why it matters. Now it’s time to get your hands dirty. This guide walks through the complete setup: from installing the toolchain to running y...

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towardsdatascience.com /2 weeks ago

How to Build a Claude Code-Powered Knowledge Base

Perform efficient data retrieval of personal knowledge The post How to Build a Claude Code-Powered Knowledge Base appeared first on Towards Data Science.

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webkul.com /1 week ago

User Guide for CS-Cart Advanced Import Export  

CS-Cart Advanced Import Export helps store owners manage bulk data efficiently and accurately. This add-on simplifies the process of importing and exporting products, customers, an...

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kmworld.com /3 weeks ago

Pinecone Nexus acts as the knowledge engine for agents

Nexus moves the reasoning upstream, from retrieval to knowledge compilation

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365community.online /3 weeks ago

How to Use SharePoint Lists as Copilot Knowledge Base (No Migrat…

The Myth of Mandatory Migration Why is it that in every digital transformation meeting, someone insists the first step is to migrate everything? As if physical relocation somehow i...

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webkul.com /1 month ago

User Guide of PrestaShop Agentic commerce with ChatGPT

PrestaShop Agentic commerce with ChatGPT allows the admin to export their products in supported formats and share it with OpenAI, making their products eligible to appear in ChatGP...

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towardsdatascience.com /3 weeks ago

How to Build an Efficient Knowledge Base for AI Models

Building a knowledge base for AI models isn’t a one-time task but an iterative process of refinement. The post How to Build an Efficient Knowledge Base for AI Models appeare...

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webkul.com /2 weeks ago

User Guide for Adobe Commerce PIM Integration

Adobe Commerce PIM Integration connects Adobe Commerce with open-source PIM/PXM platforms for seamless product synchronization and centralized catalog management. As a result, merc...

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booknetcanada.ca /1 month ago

Easier with BookNet: Share notes with contact lists and groups in CataList

The Notes feature can be used to save notes privately or share them with your team or clients of your choice. Learn more about how else you can use Notes!

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apqc.org /1 week ago

Knowledge Management in AI: Why the Hard Part Comes After the Pilot

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apqc.org /1 month ago

How Does Knowledge Management Enhance the Decision-Making Process

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Sources covering Knowledge Base

365community.online

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blogs.vmware.com

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cloudblog.withgoogle.com

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feeds.feedburner.com

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habr.com

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learn.g2.com

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