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Источник: Компьютерра - Журнал о науке и технологиях Аналитический отдел «Компьютерры» изучил российский рынок аналогов платформы Jira SD и составил рейтинг решений на 2026 год. Р...
TL;DR: Jira interview questions usually test project tracking, Agile boards, workflows, JQL, reporting, automation, and administration. Freshers should focus on the basics of Jira...
25 февраля 2026 года Atlassian вывела в открытую бету «агентов в Jira». Теперь они практически наши коллеги: видны на доске как исполнители, на равных участвуют в рабочих процессах...
Представьте: команда из 80 человек несколько лет живёт в Jira. Доски, спринты, кастомные поля, автоматизации на Groovy, сотни вложений, тысячи ссылок, разлетевшихся по корпоративны...
Every IT team knows the drill. A ticket comes in, but before anyone actually fixes the issue, the real work The post Digital Specialists for Ticket Triage appeared first on Kaseya.
Teams often outgrow spreadsheets and disconnected tools once projects become larger, deadlines begin shifting and multiple contributors start working simultaneously. That’s usually...
CEO Mike Cannon-Brookes touts 'largest ever quarter for competitive displacements' The chase is on. Atlassian reported its largest-ever quarter for taking share from a major IT ser...
Jira Inside Copilot Cowork? We Built a Plugin That Actually Writes Back
Agentforce Service (formerly Salesforce Service Cloud), Zendesk for Customer Service, and Freshdesk are among the best-rated help desk solutions for enterprise-level companies in t...
Привет, я Максим Королёв из Петрович‑ТЕХ, занимаюсь уровнем сервиса и тем, как ITIL/ITSM живут не только в регламентах, но и в интерфейсах для людей «с полей». В прошлых материалах...
Пока команда одна — всё логично: бэклог, доска, понятный поток. Но когда команд становится пятнадцать и все работают над одним продуктом — Jira начинает вести себя странно. Product...
Provance has introduced ServiceTeam ITSM Enterprise 3.0, advancing its Microsoft-native approach to intelligent IT service management with expanded AI, automation, and collaboratio...
In our QA team, we follow a manual process every sprint: Developer completes a Jira story with acceptance criteria QA engineer reads the story manually QA manually writes test case...
When I started evaluating the best help desk software, I wasn’t just looking for tools that could manage tickets; I wanted platforms that could actually reduce response times, auto...
The AI-powered helpdesk removes the trial clock, giving early-stage teams a no-cost way to run real customer support with no expiry date.
Workday's Sana for ITSM integrates seamlessly into its platform, revolutionizing IT support by automating workflows and utilizing HR data for efficient ticket resolution. This leve...
В любой компании, рано или поздно встает вопрос контроля сроков реакции и выполнения тех или иных задач. В статье речь пойдет о желании внедрить SLA (Service Level Agreement) в Red...
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