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When a disaster strikes your business or property, are you insured, for what, and to what extent are some of your earliest questions. To maximize your recovery of the benefits of t...
According to InvoiceCloud’s 2026 Consumer Claims Experiences Survey, about 15-percent of people say they got their claim payment within a week
The most common home insurance claim is also the most likely to be disputed. The line between covered and excluded sits exactly where most homeowners stop paying attention
Experts examine what this quarter's claims trends show
Danbury, Connecticut, is a busy Fairfield County community where local streets, commercial corridors, workplaces, and public spaces bring people into close contact every day. When...
Carriers lean harder on remote claims staff as field talent thins, says Mid-America’s Henry Maley
Vitesse’s Shareen Minor discusses delegated claims funding, payment coordination and the potential move into premium transactions
A claims practice expert whose identity I have agreed to keep confidential recently sent me a question that ought to make insurance executives squirm a little: “Can you name an ins...
After property damage, property damage restoration insurance claims require you to move quickly, document everything, and protect your claim from the start. Photograph the damage b...
Nearly a third of claims generated defense costs without any indemnity payment
Nearly half of claimants contact a lawyer within days of an accident, complicating early resolution efforts
A self-funded trust's $13 million shortfall has left employees of a major Idaho school district facing medical claim denials
Prior to the last decade, it was common practice for insurance agents to suggest limits to insureds based largely on their company’s annual revenue. In today’s litigation and const...
Could there finally be a solution to the nagging claims supplement problem? For years, the property insurance industry has pursued a singular vision: end-to-end, touchless claims....
Realistic valuations, reliable evidence and commercial relationships shape whether a deal is better than fighting on
Yesterday, in “When Will Insurers Advertise That They Found a Way to Pay You More?” I raised questions about the insurance industry’s fascination with claims efficiency and reducin...
The insurer paid hundreds of thousands. The homeowners wanted more. A court just weighed in
The late-season hurricane known as Isaias has so far produced about 47,000 claims in Florida, with estimated insured losses at $582 million, carriers have reported to the Florida O...
Los Angeles County looks into the claims practices of the California FAIR Plan, the state's insurer of last resort, after January 2025 wildfire victims' complaints.
My recent article, “Who Is ITEL Total Price Really Good For?” asked whether fulfillment-backed pricing will produce accurate claims and quality restorations or merely help insurers...
Voluntary standard targets consistency across state rules
Insurance claims can be complicated, involving paperwork, document verification, policy reviews, and communication between insurers and policyholders. Managing these tasks manually...
Five-figure settlements are increasingly giving way to millions in claims. The factors driving that shift are systemic, and they are not resolving soon
Investigators expect more unoccupied property claims to turn on whether owners can prove they met the conditions of cover
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