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The trade body says deductibles, duplicate filings and coverage determinations, not bad faith, account for many claims closed without payment
Sixteen US insurance carriers have earned Insurance Business America’s 5-Star Claims designation for 2026, as rated by brokers across the country on claims management, communicatio...
Marsh's annual claims report reveals a 34% surge in global W&I notifications, and a pricing correction that underwriters say still hasn't gone far enough
Marsh's annual claims report reveals a 34% surge in global W&I notifications, a 150% spike in the UK, and a pricing correction that underwriters say still hasn't gone far enoug...
Protecting trust, reputation and value
Stuart Gentle Publisher at Onrec 24 Jun 2026|Clear Insurance Management Reveals the Stranger Side of Insurance ClaimsIn a nod to the unpredictable nature of modern working life, t...
Insurance claims departments are where insurance becomes real. This is the central message I took from Chantal Roberts’ recent white paper, The ROI of Claims Staffing and Education...
Brokers weigh in – and not every carrier made the cut
A "1-800-PAIN" hotline, $3,976 drug tests and a carrier chasing triple its losses
A house fire, a $452,000 payout, and a coverage clause the insurer says nobody checks
Two insurers already paid the claim - now they want the bank to cover every cent
As claims grow more complex and more consequential, the profession needs to rethink what good claims management looks like
A North Carolina couple this week was awaiting court action after they were charged with filing claims with two different insurance carriers—State Farm and Homesite Insurance, cour...
One insurer has enacted a new claims charter
A $130,817 hail claim, two denials, and one very familiar name behind the curtain
Magellan Solutions - Call Center | BPO | KPO | Outsourcing
U.S. claim volume fell 8.9% from last year, with total claims dipping 13.1% below the five-year average, despite several large catastrophe events, said a new report. Changes in pol...
Claims data is revealing patterns that risk registers often miss. Two experts explain why that matters
More than half of claims came from just 10 states - but the real story is what's happening to cost per claim
A dispute over audits and claims costs followed a $303,000 collateral demand
A claim denial isn't the end of the road. You can still file an appeal.
Insurers reject one in 12 claims and pay 71 paise per rupee claimed. The managed care model promises to fix that. Here is what it solves and what it quietly relocates.
The Wall Street Journal recently published an article with a striking headline: “The Home-Insurance Coin Flip: Nearly Half of Claims Result in Zero Payout.” 1 The article highlight...
As summer storms sweep across the country, commercial property owners are increasingly encountering a frustrating hurdle in their insurance claims: the "Cosmetic Damage" exclusion....
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