Beyond automation: What AI is changing in IT operations
Marvin Ondong, Head of IT Operations, CCI Global (Kenya) discusses real-world insights with ISJ that highlight how AI and automation are helping IT teams manage scale, improve visi...
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Marvin Ondong, Head of IT Operations, CCI Global (Kenya) discusses real-world insights with ISJ that highlight how AI and automation are helping IT teams manage scale, improve visi...
Monitoring, Reliability and AI Operations Anonymous (not verified) Wed, 10/14/2026 - 17:44 AIS402 402 AIS AIS402 Monitoring, Reliability and AI...
Organizing your IT team around technologies, systems, or support tiers is not enough to ensure users will understand what your team actually delivers. Shifting your focus to becomi...
Enterprise organizations increasingly support distributed IT workforces across hybrid and remote environments. Many organizations focus heavily on remote access tooling while overl...
A small client base can run on judgment, relationships, and informal processes. That changes as the business grows. Each new client brings different device configurations, tools, s...
IT Lifecycle Management (ITLM) is the process of planning, deploying, maintaining, and retiring every component of an organization's technology environment, from laptops and server...
As an old adage goes, ‘Change is inevitable’, however the key lies in adapting to variations and evolving stronger and successful. This holds true not only for an individual but fo...
Infrastructure management service is a continuous technology capability that keeps an organization’s servers, networks, cloud resources, storage, security controls, and operational...
In today’s ever-evolving technological landscape, modern IT environments typically span across cloud, on-prem, and hybrid systems. These systems communicate and generate telemetry...
Information technology plays an important role in a company. We know that computers are used to perform day to day business process, but some businesses are unable to get an IT pro...
ITSM software for oil and gas organizations must support service management across distributed operations, with clear controls for access, change approvals, incident handling, and...
IT Service Management has evolved from a predominantly service-desk and operational-support discipline into a broader operating model for managing technology-enabled services throu...
An IT internal audit is a structured review of an organization's technology systems, processes, and controls to evaluate their effectiveness. It spans hardware inventory, software...
Information Technology Infrastructure Library (ITIL) best practices is widely followed in the IT world. ITIL focuses on aligning IT services meeting up business needs. ITIL has und...
Supply chain operations have grown increasingly complex. With rising cyber threats and data breaches, companies must stay vigilant. Managed IT services offer robust solutions to na...
IT Financial Management (ITFM) software brings an organization's technology costs into one place, allocates them to services, applications and business units, and supports IT budge...
Modern IT requires more than legacy models. Learn how Cisco’s three-pillar strategy—Services as Code, AIOps, and AI-powered DevOps—enables a shift to autonomous, self-healing infra...
IT General Controls (ITGC) are the policies, procedures, and activities that organizations use to protect and manage their IT environment. They cover key areas from daily operation...
ITSM for financial services must support strict regulatory requirements, auditable change management, data residency rules, and reliable incident resolution. Banks, insurance compa...
Running a busy IT department, juggling everything from system outages to user requests and planned changes can quickly become overwhelming without a solid system to organize and tr...
IT hardware procurement is the practice of sourcing, purchasing, and registering the physical equipment that keeps an organization running. It is one of the highest-cost areas of I...
With more and more hybrid workforces, remote endpoints, shared devices, and distributed IT environments, it has become so much harder to keep track of company hardware. Many teams...
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Remote support tools help IT teams with various tasks, including troubleshooting, user assistance, and managing endpoints without having to be present. However, as organizations gr...
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