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A podcast episode exploring how Kenilworth Hotel used Eccobell's Belle platform, deployed via in-room QR codes in August 2025, to shift front desk workload from admin tasks to genu...
A guest's extended stay exposes a pattern where housekeeping routines, booking system rigidity, and broken DND protocols silently undermine the experience ownership paid to configu...
Non-hotel luxury brands like Audemars Piguet and NYC listening club Stylus are reshaping guest expectations around atmosphere and belonging, challenging hotels to rethink pricing,...
Tuesday brought a forensic look at what a hotel actually receives about an OTA guest: an alias email that stops working seven days after checkout at Booking.com, a 45-day window at...
By A Correspondent |A guest at El Classico Villa Lodge in Rhodene Extension, Masvingo, has accused the establishment of negligence … Continue reading "Guest Loses US$270 at El Clas...
GCSTIMES pitches a plant-based leather bracelet that combines hotel room access, event credentials, and guest identification into a single wearable to streamline operations and gue...
GCSTIMES promotes its low-carbon amenity collection, featuring bamboo-handled essentials, biodegradable slippers, and FSC-certified packaging, framed around wellness-focused travel...
Understanding the needs of guests before they arrive is typical of any hotel manager, but for Canvas Telemark Manager Thomas Sven, the sentiment is literal: every item, from gourme...
As AI agents read guest urgency and personal data to mark up room prices, hotels receive only their listed rate while channels pocket the premium, making direct booking the only ch...
The guest arrival shapes the entire stay through the Halo Effect, setting a positive emotional baseline that makes guests more forgiving and receptive to peak moments that follow.
A luxury hotel experience begins long before guests arrive at the front desk. It often starts with a phone call. […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
This Collins Street hotel arrives by private driveway and porte-cochère, then settles guests into 262 Heavenly Bed rooms, a treetop restaurant and one of the city's best-loved high...
RECORD’s editors survey a host of exceptional hospitality spaces, including a wellness-focused alpine getaway, contemporary art museeum–adjacent lodgings, and a buzzy culinary hub.
Wednesday closed the week's guest-ownership thread with the contract clauses behind it. Booking.com's General Delivery Terms limit the guest record to performing the reservation, b...
Three hotel examples, including Hotel Emma in Texas, SALT of Palmar in Mauritius, and Hotel Indigo Singapore, show how properties can connect guests with local markets, artisans, a...
This week we talk to Reinout Engel, general manager of Auckland’s Radisson RED hotel with its 322 rooms and rooftop bar Aka.
There is a specific kind of quiet that only exists thirty stories above a city you don’t live in. You’ve finished the late dinner, the concierge has sorted your transport for the m...
Boutique properties provide distinct local character and highly personalized service that make them special. Guests can more easily develop emotional […] Magellan Solutions - Call...
Hotels can tap creator marketing without big budgets by offering stays in exchange for content, but the real cost is staff time spent vetting pitches, negotiating rights, and filte...
The hospitality industry is rapidly embracing self-service technology as hotels look for ways to improve guest satisfaction, reduce front-desk bottlenecks and meet rising guest exp...
A nostalgic memoir excerpt from a former Hong Kong Hilton front-of-house team member, recalling life managing an 800-room five-star property in the pre-digital era of the 1970s.
Monday opened the week with hospitality.today's argument that OTAs, wholesalers, luxury advisors, and AI platforms each capture a piece of the guest relationship leaving hotels wit...
Wednesday brought hospitality.today's warning that Booking Holdings is unifying its B2B wholesale operation to resell hotel net-rate inventory across bank apps, airline checkouts,...
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