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Marketing overload has become a universal part of life in the world of junk email, spam texts, robocalling, retargeting and all the other ways that people
A practical guide arguing that post-checkout is the highest-ROI marketing window, outlining a 5-stage framework using CRM automation, personalization, and retention strategy to dri...
An explainer on cold calling for hotel sales teams, covering targeted outreach to corporate travel managers, event planners, and travel agencies to drive group and event bookings.
As one of the world’s leading online travel platforms, Booking.com has revolutionized the way travelers search, book, and experience accommodations worldwide. With a strong digital...
A fractional CMO argues that hotel tech vendors over-invest in product features while underinvesting in marketing, citing data showing winning SaaS companies spend 44% on sales and...
Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI rec...
Hotels that pass the name-search test on AI engines often fail category queries like "best luxury hotel in [destination]," where guest shortlists are built from third-party sources...
Zucchetti North America's MCP connector lets hotels receive live-rate bookings via ChatGPT and Claude, cutting OTA reliance for its 7,000+ property client base across 75 countries.
An explainer on cold calling for hotel sales teams, covering targeted outreach to corporate travel managers, event planners, and travel agencies
Most "benefits of a hotel CRM" posts list nine vague promises about engagement, loyalty, and direct bookings, with no sense of when any of that actually arrives.
Opinion piece argues hotels neglect review-gathering for group/MICE business, and outlines a practical SOP for capturing testimonials at peak emotional moments to win direct bookin...
In many hotels, marketing and revenue management are both active and focused on driving performance. Rates are being adjusted in real time
Lodging Interactive's CruVu captures private guest recognition by department or staff member, turning it into internal operational intelligence for hotel and restaurant managers to...
A Conrad New York Downtown executive outlines how hotels can use destination storytelling, co-created itineraries, multilingual content, and local partnerships to build cultural re...
HEI Hotels & Resorts, which operates 100+ US properties, has deployed Canary Technologies' Dynamic Upsells to automate and personalize add-on offers across the guest journey.
Lodging Interactive's Commingle360 combines on-site QR-based guest feedback and employee recognition via CruVu with human-written public review responses across 140+ platforms.
Running a hotel in today’s market feels like managing several businesses at once. Guests expect quick replies, seamless bookings, personalized […] Magellan Solutions - Call Center...
A practical guide to mapping all six stages of the hotel guest journey, from inspiration to post-stay loyalty, with tactics to increase direct bookings at each step.
Wednesday brought hospitality.today's warning that Booking Holdings is unifying its B2B wholesale operation to resell hotel net-rate inventory across bank apps, airline checkouts,...
Hotels play a major role in the development of global travel and tourism. The presence of beautiful hotels makes tourist […] Magellan Solutions - Call Center | BPO | KPO | Outsourc...
Hoteza argues that fragmented point solutions limit hotel performance, and that a unified guest journey platform connecting check-in, in-room entertainment, AI messaging, and upsel...
AI-powered group quoting agents and commercial strategy tools can unify hotel sales, revenue, and marketing teams on a single data view, cutting RFP response times from days to min...
A Holiday Inn Portland sales director shares how her team uses Knowland data to prospect for group business, monitor competitors, and build relationships that convert to bookings.
In hospitality, the most powerful technology is often the kind guests never see. The post Wellness Without Wires: How Integrated Hospitality Tech Is Redefining the Guest Journey a...
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