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I have been a Hawaiian Telcom customer for more than 40 years. My voicemail stopped working in August 2025, and despite numerous phone calls, online chats and written letters to ma...
Several recent letters have complained about Hawaiian Telcom (“Hawaiian Telcom error leaves customer in lurch,” Star-Advertiser, July 22; “Telcom customer service department phones...
I have been a customer of Hawaiian Telcom since 2004 and have always paid my bills on time, but on Jan. 1, after requesting paperless billing, my internet and landline service were...
I went through a similar experience as a recent letter writer (“Hawaiian Telcom error leaves customer in lurch,” Star-Advertiser, July 22). After the April storm, I lost Hawaiian T...
UPDATED: The company’s efforts come amid a broader focus on keeping communities connected during crises.
The Office of the Governor and the University of Hawaiʻi have launched a $149.5-million federal BEAD project in partnership with Hawaiian Telcom to provide fiber-optic internet ac...
State officials are moving forward with a project to improve internet access across Hawaii by connecting the islands via a new underwater fiber optic cable in 2027.
Plans are underway to improve internet access across the state by connecting the islands via a new underwater fiber optic cable by next year. The post Underwater fiber cable projec...
Hawaii internet service provider Spectrum said it has opened 3,000 WiFi access points across the state to help community members stay connected while service disruptions persist du...
Once envisioned at $95 million, the buildout will now reach the same locations for a third that cost.
At a glance - - - • Strengthened network infrastructure: Verizon has prepared its Hawai'i network with backup generators, satellite assets, and pre-staged equipment desig...
UPDATE: 5 p.m.
FEMA reviews Hawaii’s COVID funding after Sylvia Luke indictment. The Federal Emergency Management Agency is reviewing FEMA-funded COVID-19 work that has been tied to the public c...
Thousands face power and internet outages across Hawaii after Lala. Utility companies prioritize hospitals and emergency response.
Hawaiian Electric expects nearly all impacted customers to be restored on Hawai‘i Island by Friday, except for certain remote and severely damaged areas. As of 2:30 p.m., about 80%...
Soaring energy costs have made everyone in Hawaii much more aware of the need to reduce our energy use. One of the first things that comes to mind is using less electricity, one of...
Kaua‘i Island Utility Cooperative was able to restore 466 members in ‘Ele‘ele and Hanapēpē on Tuesday, while damage assessment crews conducted an initial...
911 Emergency service number not working in Hawaii County due to impacts from Hurricane Lala
Update: 12 p.m., Aug. 22, 2026 Hawaiian Electric remains focused on repairing damage and restoring power to affected communities as quickly and safely as possible ahead of Tropical...
Hawaiian Electric Co. continues restoring power on Hawaii island, Oahu and Maui after Hurricane Lala blew by Hawaii, leaving about 88,670 customers without electricity as of 6 p.m....
A closer look at some of the Top 250 companies making steady progress and setting benchmarks in their fields.
UPDATE: 10:10 p.m.
Hawaiian Electric crews continued to make steady progress across Hawaiʻi Island, restoring service to more than 1,400 customers since yesterday as additional equipment and resourc...
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