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A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build g...
One Platform for Hospitality, Residential & Hybrid Properties: Aligning Operational Data with Guest-Facing Communication for Consistent, Secure & Scalable Digital Experienc...
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one start...
At a Glance: Traditional hotel IVR systems are rapidly being replaced by conversational AI solutions that can answer guest questions, route calls intelligently
Practical guide for branded hotel teams on using organic social media to document the arrival experience with simple mobile video content, helping future guests visualize their sta...
The author argues that guest satisfaction scores fail to capture whether guests felt genuinely recognized, and that recognition, not service efficiency, is the true driver of repea...
A promotional explainer arguing that hospitality groups should replace personal messaging apps with dedicated work chat tools, citing data ownership risks and multi-property commun...
Travelers remember how a property made them feel long after they check out. A quick response to a booking inquiry, […] Magellan Solutions - Call Center | BPO | KPO | Outsourcing
The new Nonius TV+ Guest Album enables hotels to deliver scheduled and personalized multimedia content to specific guest groups, creating more engaging, memorable, and differentiat...
In today’s highly competitive hotel landscape, guest experience often begins long before check-in. It starts with the very first phone […] Magellan Solutions - Call Center | BPO |...
Hotels that pass the name-search test on AI engines often fail category queries like "best luxury hotel in [destination]," where guest shortlists are built from third-party sources...
Service inconsistency in hotels typically stems from fragmented cross-department coordination rather than staff attitude, with small workflow misalignments compounding into visible...
Master the strategy, tools, and workflows that turn fragmented customer communications into a consistent, measurable competitive advantage. Your customers receive a promotional ema...
Zenzap CEO Guy Weiss argues that hospitality's reliance on WhatsApp for operations creates data loss, privacy, and security risks, and that purpose-built work communication can cut...
Innspire's app-free Guest Flows product covers the full hotel stay via SMS, WhatsApp, and browser, with pilot data showing pre-arrival completion rates rising from 5% to 20%.
I could tell when she met me at the door, she was introverted. Her posture, pattern of speech, eye contact. Together we walked down the…Continue reading on Medium »
Hoteza argues that fragmented point solutions limit hotel performance, and that a unified guest journey platform connecting check-in, in-room entertainment, AI messaging, and upsel...
Lodging Interactive's Commingle360 combines on-site QR-based guest feedback and employee recognition via CruVu with human-written public review responses across 140+ platforms.
Hotels separate free guest requests from paid purchases – a costly mistake. Discover how a unified cart lets guests request an extra pillow
An explainer covering how hotel mobile check-in works, the operational and revenue benefits, first-party data capture opportunities, and when the technology is or isn't the right f...
A Shiji Insights Podcast conversation with Cendyn's Head of Solutions Engineering examines how the PMS is evolving from a transactional platform into the execution layer for guest...
Need the right word for every visitor? Find 100 vivid ways to describe guests, from gracious to lively, for writing, hosting, and more.
A guest orders a club sandwich and a beer through your mobile ordering platform. The order arrives at the front desk. Your staff member reads it
Help employees understand the job they’re walking into before day one. The gap between the “yes” to a job offer and an employee’s first day is one that internal communicators can f...
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