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Every night, guests check in to your hotels. They share their names, email addresses, preferences, and payment details. They order room service, book spa treatments
Although, depending on the day, the prognosis could read, “Tilt! Wobble, stable”, it’s a matter of perspective. My perspective comes from the “hotel consultancy”
At its core, hospitality is the art of making people feel welcome, comfortable, and cared for—whether in a hotel, a restaurant, on a cruise, or during a guided tour.
With so much attention given to the business of running hotels efficiently, we may forget that it’s the emotional core of giving guests incredible experiences
I’m a member of a local group of artists and makers called Made in Whitstable. We have an annual two-week group exhibition around Easter which has a theme. This year’s theme was Pe...
How trust shapes the guest experience when the systems are already doing their part
Better Systems, Better Stays: The Operations Guests Actually Feel How well-designed processes create consistent, confident service — and why that matters more than individual heroi...
Mobile ordering alone captures only a fraction of daily resort revenue. Discover how a unified ecosystem - integrating F&B, activities, and equipment rentals
You get home after a busy day. Relaxed on the sofa, all you need now is to find a good movie. Fortunately, the streaming service suggests the perfect movie for you.
Hospitality has always been a competitive business, so hotel managers are continually on the lookout for trends that will give them the edge. There’s a lot of talk about tech being...
Paper sign‑up sheets, double bookings, and missed upsells cost hotels time and revenue. Discover how SABA Hospitality’s Activity Booking Module eliminates
When LODGING spoke to U.K.-born hospitality veteran Patrick Broderick, Davidson Hospitality Group had just promoted him to the newly created position of senior vice president, comm...
Restaurant guests are paying attention to more than the menu, service and atmosphere. The full experience includes every touchpoint they encounter — including the restroom. That ma...
TL;DR Hotels receive guest feedback across TripAdvisor, Google Reviews, booking platforms, post-stay surveys, and in-stay touchpoints. Most properties monitor star ratings but...
71% of guests who return for a second stay never make a third. That's not an estimate or a survey claim. It comes from our own analysis of more than 6 million guest
A panel talk at the upcoming Restaurant Marketing Workshop will deliver insight on not only getting a guest feedback approach up and running but tips and advice on making it a succ...
A new industry report confirms that Maestro PMS’s 2026 Technology Roadmap is closely aligned with the priorities shaping the future of hospitality
Every guest interaction is revenue. Good operators know it, the best capitalize on it. Hospitality has always been about energy: the pace of service, the atmosphere in the room, th...
By Robert Niles: One of my favorite things to do on Theme Park Insider is to bring you new attraction reviews. You can find plenty of sources online that tell you whether or not a...
In today’s highly competitive hotel landscape, guest experience often begins long before check-in. It starts with the very first phone […] Magellan Solutions - Call Center | BPO |...
Five Ways Smarter Systems Deliver Stronger Guest Experiences Practical operational principles for hotel leaders who want results, not just processes Guest satisfaction is not a mys...
Guest expectations have been driving hotels across all chain scales to keep pace with evolutions in mattress technology, as sleep quality remains a core area of the guest experienc...
Last month your team sent a summer promotion to all 15,000 contacts in the database. Same subject line, same offer, same message for everyone
The lost art of making visitors feel special.
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