Social Media Ideas for Customer Service

Glo: Soaring High in Customer Service

Ezekiel Akinyemi The universal Customer Service Week was again celebrated Monday, October 5 to Friday, October 9, 2026 when corporate organisations across the globe recognize and c...

Customer Service Week: recognizing the people who help you ride Metro 

Need help planning a trip, applying for reduced fares or finding something you left on a bus? Metro’s Customer Care teams are here to help — over the phone, at our Customer Centers...

Tips for providing excellent customer service every time

Great customer interactions build long-term trust and keep buyers coming back to your brand. Every contact point offers a valuable chance to demonstrate real commitment and solve p...

Is Old-Fashioned Human Customer Service Becoming a Competitive Advantage?

Research shows 84% of U.S. customers say AI service should always include easy human access, suggesting hotels and businesses can differentiate by making human support a feature, n...

Utility Customer Service: Which Calls to Outsource and Which Stay With Your Team

You can’t imagine surviving today without access to utilities. People need electricity, water, gas, and telecommunications to function effectively today. […] Magellan Solutions - C...

Crocs deploy customer support agents

How Choosing Remote Customer Service Outsourcing Improves Customer Satisfaction

Choosing Remote Customer Service Outsourcing offers numerous benefits, including enhanced responsiveness, specialized service features, and improved customer satisfaction... CONTIN...

How Omnichannel Communication for Customer Service Fixes Fragmented Customer Support

Customers expect omnichannel communication for customer service when they move between phone, email, live chat, SMS, and social messaging. They […] Magellan Solutions - Call Center...

How Professional Phone Answering Business Services Help Retail Teams Seamlessly Handle Calls

Consumers need access to basic products that they need daily. Retailers exist to ensure consumers have convenient choices in style, […] Magellan Solutions - Call Center | BPO | KPO...

Transportation App Customer Support: What to Outsource, from Rider Refunds to Safety Escalations

  Managing high-volume transportation customer service is one of the biggest challenges for fast-growing rideshare and mobility apps. For example, […] Magellan Solutions - Call Cen...

Sneak Peek Into the Small Business Service Playbook (3 Key Insights) 

Learn how agentic self-service, AI service reps, and customer trust are playing a role for support teams.

Good Judgment: The Customer Service Skill You Can’t Put in a Policy

Opinion piece arguing that employee judgment, not policies alone, drives better service outcomes, using a hotel check-in story to illustrate training and empowerment gaps.

The Calls That Come After the Keys: Which Rental Car Support to Outsource and Which to Keep at the Counter

For independent rental operators and fleet managers, the hardest part of the job starts after the keys change hands. In […] Magellan Solutions - Call Center | BPO | KPO | Outsourci...

How an Answering Service for Small Businesses Can Improve Customer Calls

Small businesses create plenty of employment opportunities that strengthen the economy. Small businesses also bring innovative ideas that drive their […] Magellan Solutions - Call...

What B2B Ecommerce Should Expect From High-Impact Outsourcing Customer Service and Support

B2B ecommerce has become faster, more self-directed, and increasingly digital. Buyers expect accurate product information, quick order updates, responsive assistance, […] Magellan...

Holiday Peak Customer Service for Ecommerce: A Staffing Plan for the November–December Surge

Deploying outsourced ecommerce support has become the decisive operational factor for high-growth online retailers preparing customer service for ecommerce ahead […] Magellan Solut...

Nationwide, Santander, Barclays customers told about little-known service

Customers can get help online or over the phone

Why Convenience Is Becoming a Competitive Advantage for Service Businesses

Customers have always valued good service, but what they consider a good experience is changing. Quality and price still matter, yet people also consider how easy it is to find inf...

What Are Customer Engagement Services and Why Matter?

Discover the importance of customer engagement services in enhancing customer relationships, boosting loyalty, and driving business growth. Learn how these services can transform y...

Telecom Customer Support: What an Outsourced Team Can Handle in Onboarding and Cancellation-Saving Calls

  Deploying a professional telecommunications call center service is the most reliable way for broadband providers to protect subscriber margins […] Magellan Solutions - Call Cente...

The Rise of Agentic CCaaS: A New Playbook for Customer Service

The future of customer service belongs to organizations that connect people, AI, and customer data across every interaction.

Kobie Marketing: Remote Customer Service Representative

Headquarters: St. Petersburg, Florida / Atlanta Georgia / Jackson, Mississippi / Oklahoma City, Oklahoma / Nashville, Tennessee / Dallas, Texas URL: http://kobie.com Join a N...

Education Customer Service & Enrolment Season Support for Colleges and Schools: What an Outsourced Team Can Answer a...

Colleges and schools must provide effective enrolment support. The last thing students want when enrolling is to run into application […] Magellan Solutions - Call Center | BPO | K...

What Operationally Consistent Client Service Actually Looks Like

Client service in insurance gets talked about primarily in terms of relationships. The producer who knows the client’s business. The account manager who picks up the phone. The tea...