Search results for Customer Success

5 best customer success management tools: What teams should look for

Customer success management platforms now play a central role in SaaS, where average annual churn for B2B companies hovers around 3.5%, and even small increases can erase hard-won...

The 6 best customer success analytics tools for enterprise teams

Winning new customers is great, but retaining existing customers and keeping them satisfied is the mark of a truly successful business in 2026. Using customer success analytics too...

We Haven’t Had a Great CS Experience in Years. But Our FDEs Have Been Incredible.

In some ways, we helped build the Customer Success category at SaaStr a generation or so ago. Some of the earliest writing here on Second Order Revenueand the power of a funded, de...

Customer success renewals: 8 top strategies that prevent churn

While acquiring new customers will always be a priority, smart business leaders know that investing in customer success renewals is critical for long-term business growth.

Customer Success Enters The Agentic Era

Customer success teams have never been short of data. Health scores, product usage, sentiment signals, and relationship context exist across systems — but turning that data into in...

12 Key SaaS Customer Success Metrics & How to Measure Them

TL;DR The 12 metrics that actually predict retention in SaaS today span four categories: Loyalty & Satisfaction (NPS, CSAT, CES), Retention & Revenue (Retention Rate, C...

Salesforce Customer Success Awards 2026: Lead Era of the Agentic Enterprise

Celebrating the Trailblazers putting Agentforce to work

CEO Insights on Value Realization from Customer Success!

The Toronto Customer Success Executive Breakfast is a forum whereby local industry leaders get together over breakfast to discuss the still young and rapidly evolving field of Cust...

AI for customer success management: 5 tools and 5 strategies to try

Customer success has entered a new phase. According to HubSpot’s State of Service report, 86% of customer success leaders already rely on AI to make interactions feel genuinely per...

Enhance Customer Experience Using User Support Services for Global SaaS Software Platforms

In the subscription economy, loyalty determines profitability. As a result, customer support services directly influence how long customers stay, how […] Magellan Solutions - Call...

What is a Customer Success Manager? Roles, Salary & Scope

What is a Customer Success Manager? Roles, Salary & Scope In today’s fast-changing business world, many customer support professionals desire... The post What is a Customer Suc...

Customer Success with Acumatica: Fabuwood

Our AI VP of Customer Success “QBee” Saved Us 70% of the Human Hours Vs. Before. Both Internally and With External Teams...

Amelia our Chief AI Officer  put a real number on what AI Customer Success looks like in production. Not a vendor demo. Not a case study with made-up metrics. The actual math from...

Carles Reina: Customer success must evolve into a revenue-generating function, AI will reshape sales teams, and human in...

AI-driven customer success strategies are transforming sales teams into lean, high-efficiency revenue generators. The post Carles Reina: Customer success must evolve into a revenue...

Success Story with a Social Media Management

Success Story with a Social Media Management рџ“Њ Key Takeaways Strategic partnership pays off: Collaborating with a specialized social media agency in Bali transformed a strugglin...

Scale Your MRR: Subscription Management For Small Business

Learn how automated tools help your team manage recurring revenue. Build for the future.

Operationalizing Autonomous CX with the Advanced Success Plan for SAP Customer Experience

Bringing together the right expertise at the right time to help teams execute faster and smarter with SAP.

How to Improve SaaS Customer Experience in 2026: Strategies That Work

TL;DR SaaS customer experience is every touchpoint from trial → onboarding → support → renewal, re-decided every billing cycle. Do first: nail onboarding, collect in-product...

Why 79% of Trial Users Walk Away: A Data-Driven Deep Dive into SaaS Conversion & Retention

How analyzing trial behavior for a workforce management platform revealed why most organizations never subscribe, and what to do about it.Continue reading on Medium »

Our Salesforce Bill Went UP 80%, Marketo Can’t Honor Its Own Unsubscribes, and We Stealth-Churned Off Notion: The Agents...

Amelia and I just released Episode #003 of The Agents. Three humans, 20+ agents, revenue went from -19% to +47% YoY, and every week we get into what’s actually working, what’s brea...

SaaS Churn Is Killing Your Business. Here Is What to Do About It (Without a Support Team)

I knew something was wrong with my first SaaS product when I checked the dashboard one morning and found a dozen new sign-ups alongside a dozen cancellations. The sign-ups felt gre...

The real differentiator: Why SRS built the Digital Success Team

the-real-differentiator-why-srs-built-a-digital-success-team

We Vibe Coded Our Own AI VP of Marketing and Customer Success Platform. Two Vendors Just Lost $20k+ Each. And They’ll Ne...

We’ve now vibe coded 12+ apps into production at SaaStr. Some replaced things we were paying for. Some filled genuine white space where nothing existed. But two recent builds are d...

Top 10 Learnings From Building Our Own AI VP of Customer Success “Qbee”

We’ve now rolled out 21+ AI agents and 12+ vibe coded apps at SaaStr AI, used 1,100,000+ times. AI SDRs. An AI VP of Marketing (10K) that in many ways now manages us, not the other...