Social Media Ideas for Customer Service Blogs

How Choosing Remote Customer Service Outsourcing Improves Customer Satisfaction

Choosing Remote Customer Service Outsourcing offers numerous benefits, including enhanced responsiveness, specialized service features, and improved customer satisfaction... CONTIN...

Tips for providing excellent customer service every time

Great customer interactions build long-term trust and keep buyers coming back to your brand. Every contact point offers a valuable chance to demonstrate real commitment and solve p...

What B2B Ecommerce Should Expect From High-Impact Outsourcing Customer Service and Support

B2B ecommerce has become faster, more self-directed, and increasingly digital. Buyers expect accurate product information, quick order updates, responsive assistance, […] Magellan...

What Are Customer Engagement Services and Why Matter?

Discover the importance of customer engagement services in enhancing customer relationships, boosting loyalty, and driving business growth. Learn how these services can transform y...

How Omnichannel Communication for Customer Service Fixes Fragmented Customer Support

Customers expect omnichannel communication for customer service when they move between phone, email, live chat, SMS, and social messaging. They […] Magellan Solutions - Call Center...

Sneak Peek Into the Small Business Service Playbook (3 Key Insights) 

Learn how agentic self-service, AI service reps, and customer trust are playing a role for support teams.

Holiday Peak Customer Service for Ecommerce: A Staffing Plan for the November–December Surge

Deploying outsourced ecommerce support has become the decisive operational factor for high-growth online retailers preparing customer service for ecommerce ahead […] Magellan Solut...

Crocs deploy customer support agents

Transportation App Customer Support: What to Outsource, from Rider Refunds to Safety Escalations

  Managing high-volume transportation customer service is one of the biggest challenges for fast-growing rideshare and mobility apps. For example, […] Magellan Solutions - Call Cen...

Telecom Customer Support: What an Outsourced Team Can Handle in Onboarding and Cancellation-Saving Calls

  Deploying a professional telecommunications call center service is the most reliable way for broadband providers to protect subscriber margins […] Magellan Solutions - Call Cente...

Why Convenience Is Becoming a Competitive Advantage for Service Businesses

Customers have always valued good service, but what they consider a good experience is changing. Quality and price still matter, yet people also consider how easy it is to find inf...

Get Customer Reviews on Loyalty Programs and User Generated Content!

Retail seeks to convert lookers into bookers and make them come back for more. What will help you accomplish this mission? Of course, we are talking about authentic and honest real...

Utility Customer Service: Which Calls to Outsource and Which Stay With Your Team

You can’t imagine surviving today without access to utilities. People need electricity, water, gas, and telecommunications to function effectively today. […] Magellan Solutions - C...

How an Answering Service for Small Businesses Can Improve Customer Calls

Small businesses create plenty of employment opportunities that strengthen the economy. Small businesses also bring innovative ideas that drive their […] Magellan Solutions - Call...

Glo: Soaring High in Customer Service

Ezekiel Akinyemi The universal Customer Service Week was again celebrated Monday, October 5 to Friday, October 9, 2026 when corporate organisations across the globe recognize and c...

AI Agents and Outsourced Teams: What to Automate in Customer Support and What Stays Human

Providing excellent customer support is crucial for companies that want sustained success. When customers consistently receive prompt, effective responses to […] Magellan Solutions...

What Operationally Consistent Client Service Actually Looks Like

Client service in insurance gets talked about primarily in terms of relationships. The producer who knows the client’s business. The account manager who picks up the phone. The tea...

6 Cool Ideas to Celebrate Customer Service Week This Year

The first week of October is Customer Service Week! We want to give you the best resources to help you and your team succeed. One of our experts, Myra Golden, is a Customer Service...

The Calls That Come After the Keys: Which Rental Car Support to Outsource and Which to Keep at the Counter

For independent rental operators and fleet managers, the hardest part of the job starts after the keys change hands. In […] Magellan Solutions - Call Center | BPO | KPO | Outsourci...

How Offline Brand Touchpoints Still Matter in a Digital-First Customer Journey

Digital tools have changed how businesses attract, serve, and retain customers. A small company can now take bookings through an app, answer questions on social media, send automat...

5 Reasons Fixing Customer Experience Takes More Than Better Technology!

A business introduces a new chatbot, upgrades its customer service software and gives customers more ways to get in touch. Six months later, the same complaints keep appearing. Peo...

Enhancing Customer Service Automation with AI Agents in Dynamics 365 CRM – Part 1

When a customer service team grows, they often face a big problem. Their shared support inbox fills up with noise. Real customer complaints need immediate attention. However, these...

What’s New in Service Cloud: 10 Launches That Help Resolve Customer Service Cases Faster

New capabilities across the contact center, Casey your help agent, Service Rep Assistant, and workforce engagement management help teams serve customers better and faster.

Can AI Improve Customer Service Without Losing the Human Touch?

Customer service has always been a balancing act. Businesses want to resolve issues quickly and... The post Can AI Improve Customer Service Without Losing the Human Touch? appeared...