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TL;DR: Project crises are sudden events that threaten scope, budget, schedule, quality, safety, or stakeholder trust. Good project managers assess impact, protect the most critical...
Your best crisis response is preparation and planning.
It should guide decisions, not predict every move. A modern crisis playbook should define the organization’s risks, who leads the response, how decisions are escalated, which audie...
A playbook is mandatory. There’s no escaping it: crisis will come. The best thing companies can do is have a plan in place for when it does. Otherwise, there’s a good chance the co...
When a crisis strikes, there’s no room for hesitation. In fact, when something like a social media backlash or a cybersecurity breach occurs, a company’s reputation can go down wit...
The strongest crisis teams build response plans before the pressure hits, according to Tim Gilman of Oshkosh Corporation. Tim Gilman leads external communications at Oshkosh Corpor...
The popular annual report examines the year's crisis news and identifies emerging trends demanding the attention of business leaders. SOUTH BEND, Ind., July 7, 2026 /PRNewswire-PRW...
During a crisis, companies often default to financial logic, rather than making decisions based on the organization’s values, Jon Goldberg said. “‘Operationalizing values’ means ge...
A reporter calls. You respond. You negotiate the quote. You hold the line. You survive the cycle. That playbook is forty years old. It is not the crisis we now manage. The new cris...
A strong crisis blueprint helps PR teams avoid starting from scratch when employee issues, AI concerns, operational failures or leadership missteps become reputation risks. A crisi...
When an organization faces a sudden crisis, the first 24 hours often determine how stakeholders, customers, and the general public will perceive the situation. Whether it’s a produ...
A ransomware attack does not stay contained to the IT department. Within hours, it involves legal, HR, finance, the board, regulators, customers, and the press. Each of those audie...
By Roger Hancock, CEO of Recall InfoLink A recall is an operational crisis and financial risk event. The companies that come out of one with their brand, their trading relationship...
Crisis starts before the blow up. So should your comms plan. A lot of crises start with a missed warning sign, a weak explanation or a gap between what an organization says and doe...
And the 3 questions to ask before publishing. Crisis messages sometimes fail when they sound clear inside an organization but become harder to understand externally. Jess Zafarris,...
Brand reputation crises once moved slowly enough for companies to contain public criticism before it reached wider audiences. Traditional media cycles created delays between an inc...
The crisis lesson hidden in word choice. In a crisis, one wrong word can shape the story. Chris Chiames, former chief communications officer of Carnival Cruise Line, said crisis co...
Suddenly, decisions that should take minutes take hours. Decisions that should take hours take days. Meanwhile, the crisis continues to evolve and brand reputations continue to ero...
Emergency Response Is a System, Not a Reaction Emergency management is often seen as what happens when an alarm is raised. In reality, effective emergency response is a continuous...
It's bad enough when the $#!t hits the fan. Say or do the wrong thing in the midst of that crisis and you'll almost always make it worse.
In bad times, executives aren’t likely to perform better than they do in good times. “A crisis is not the time to train your CEO on everything that they’re bad at,” said Elizabeth...
Their role is to escalate to the right teams. Social teams are often the first to detect emerging issues or potential crises. But their role is not to necessarily respond or resolv...
Think about how dangerous it would be to go through a crisis with Turkey in the age of social media.
Risk management favors the ready. Sandra Stahl is founder of jacobstahl. We were just about to launch a bold, differentiating campaign for a new client, a consumer healthcare brand...
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