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Learn how crisis communications teams respond, publish verified facts, monitor AI answers, and document recovery across search and news coverage over time.
Learn how crisis communications teams respond, publish verified facts, monitor AI answers, and document recovery across search and news coverage over time.
A 2026 crisis communications plan needs clear roles, holding statements, stakeholder protocols, monitoring, AI-era source mapping, testing and recovery.
CrowdStrike outage crisis communications case study: what the first 72 hours got right, where the Delta dispute went wrong, and what crisis teams can copy.
Behavioral health crisis communications under HIPAA and 42 CFR Part 2: crisis types, the first 24 hours, who to notify and how to rebuild trust afterward.
Your everyday comms determine how smooth your crisis response will be. A crisis today is faster and less predictable than ever before. AI can create a convincing fake in seconds or...
ISJ hears exclusively from Boris Dzingarov, CEO of ESBO Ltd about the importance of crisis communications during a public breach. Most security teams know what happened during a br...
When a potential recall emerges, strategic communications can help organizations create clarity amid rapidly evolving information. Five key questions can help guide decision-making...
How do you communicate when you know the harm before you know its cause? For law firms, it comes up both when advising a client and when explaining an incident of their own.
AI is transforming crisis communications with faster monitoring and drafting, but Qantas and Metrolinx show why a human still has to approve the statement.
When you don’t have all the answers, be specific about what you do know. During a major change, employees, customers, reporters and other stakeholders want answers quickly. It may...
Help avoid reputational blowback by understanding concerns sooner. As companies race to build data centers, communities are asking tougher questions about the resources those facil...
Johnson & Johnson's 1982 Tylenol recall is still the gold standard. Southwest's 2022 meltdown cost $140 million in DOT fines. Boeing's 737 MAX crisis cost its CEO his job. Seve...
Healthcare crisis communication now demands strategies built for AI engine retrieval. Learn how your organization's first statement becomes a permanent source f
Discover the essential crisis management tools that help monitor reputation, track media, and respond swiftly to incidents. This post was first published on eLearning Industry.
Avoid volume. Measure velocity instead. It’s fun to measure a successful campaign and to understand how you positively moved the needle. It’s just as vital, if less pleasant, to qu...
Answers to the questions communicators most often ask preparing for a crisis. Looking for a one-size-fits-all crisis communications framework? You’ll never find it. A hospital syst...
Toyota's 2009 crisis communications failure shows how CEO silence during a 9-million-vehicle recall compounded the damage before Congress got an apology.
Choosing a crisis management firm requires checking guaranteed response times, retainer coverage, and track record. Learn what to look for before signing a cont
What comms pros need to know before decisions are final. A crisis, employee backlash or controversial business decision can expose major issues inside an organization that a nice,...
Discover how Beast Industries navigated multiple crises in 2026, offering crucial lessons for creator economy companies on crisis PR, regulatory scrutiny, and m
Communications is shaping — and worsening — the alleged gang rape at Cornell University. Erin Kramer is owner of Erin Kramer Consulting. There are few issues more difficult to nav...
By Bodex Hungbo Recently, my hands have been itching to write. The desire was there; the problem was finding the right topic. I kept asking myself, Bodex, what exactly do
Professional communicators weighed in on what to do now in the wake of the Hayden Panettiere controversy. The death of Hayden Panettiere shined a light on comments she made months...
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