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Every CI leader eventually faces the same conversation. A senior executive leans across the table and asks: "What are we getting from all this improvement work?" If your answer...
One of the most common mistakes in process improvement projects is also one of the most avoidable. Teams start with ideas. They start with complaints. They start with what they bel...
You already know something is broken. The spreadsheet that tracked 40 improvements just fine is now a 12-tab monster maintained by a person who might leave next quarter. The sug...
Most organizations launching a continuous improvement program think the hard part is choosing the methodology. It isn't. The hard part is getting people to actually use the syst...
DORA metrics have been a reliable compass for engineering teams for over a decade. Deployment frequency, lead time for changes, change failure rate, mean time to recovery, and reli...
Most CI coaches have experienced this frustration: you train a team on A3 thinking, they do one or two, and then... nothing. You launch a huddle cadence, it runs strong for a mo...
Every continuous improvement program starts somewhere, and that somewhere is almost always a spreadsheet. This makes sense. Excel is already on every computer. People know how...
Most improvement work starts with a process someone can see: the steps their team follows, the metrics on their board, the problems in their inbox. That's where it should start....
Between Strategy and Stability In Part 1, we diagnosed the chaos. In Part 2, we installed an MVP strategy to create traction. Now comes the dangerous phase. Early wins create c...
CMMS Success Metrics: How to Build KPIs That Validate Results A practical guide to proving value, reducing downtime, and defending your budget...
It is always a question of how to manage the agreed improvements after Sprint Retrospectives, where you don’t want to miss any improvement items. So, I decided to depict the overa...
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The Challenge Electrolux runs one of the most mature continuous improvement programs in global manufacturing. Its Electrolux Manufacturing System (EMS) has been evolving for over...
Most hospital quality dashboards are designed to answer one question: Are we OK? Green means yes. Red means no. The trouble is, once the answer is green, nobody asks the more usefu...
TL;DR The 12 metrics that actually predict retention in SaaS today span four categories: Loyalty & Satisfaction (NPS, CSAT, CES), Retention & Revenue (Retention Rate, C...
There's a phrase that Greg Jacobson, CEO of KaiNexus, uses that sounds like a minor word choice but functions as a completely different operating system for continuous improvement....
Most engineering teams are reporting faster cycles since adopting AI coding tools. Most engineering teams are also working without a way to verify whether those gains are real, sus...
If you search for "best continuous improvement software," you'll find a dozen listicles where each vendor conveniently ranks themselves first. That's not a buying guide. That's a b...
You finish the project. The numbers look good. Your process is faster, your team is relieved, and you move on to the next thing. Then, twenty minutes into the next meeting, some...
Here's something that happens every day in your organization: someone solves a problem. A workaround for a broken process. A fix for a recurring error. A clever adjustment that...
Everybody, Every Day If you want to continuously grow your business, increase revenue, and build an engaged, energized team, without adding more cost or resources, there is one sim...
One operations leader, describing how he onboards people to his organization's improvement platform, said something that should make every CI professional pause: "It takes m...
Webinar preview Most CI and operational excellence leaders have lived this. The strategy is sound. The methodology is in place. People have been trained, the boards are up, the hu...
RecapIn the last post we established transparency over the amount of work a team has in hand. We put together what was essentially a "To Do" list -- "To Do", "Doing", and "Done" --...
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