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Treasury says shoppers will get a ‘fairer deal’ as new rules for BNPL credit are introduced on WednesdayMillions of shoppers will enjoy more rights and protections from Wednesday a...
Consumers can expect changes to distance contracts, and the labelling of honey and meat
Consumer NZ has launched a new online complaints portal and information hub aimed at helping travellers understand their rights when flights are delayed or cancelled, luggage goes...
Car buyers using Buy Now Pay Later products will be able to take complaints to the Financial Ombudsman Service from 15 July.
Beginning June 19, 2026, the new statutory right to complain introduced into UK data protection law by the Data (Use and Access) Act 2025 (DUAA) will take effect. As introduced by...
New rules have been signed into law that will give consumers the legal right to speak to a person instead of an AI chatbot when buying financial products or services either online...
Homebuyers facing delayed possession or unfair practices by builders now have legal recourse under RERA. The Act empowers buyers to seek compensation for delays or opt for a full r...
KUDZANAI GEREDE CONSUMER complaints rose by 73 percent to 3 503 in the second quarter of 2026 from 2 022 in the... To access this content, please purchase a subscriptio...
There are also new restrictions on marketing practices designed to influence or pressure purchasing decisions.
New rules are coming into effect giving someone the legal right to request a human spokesperson, rather than a chatbot, when shopping over the phone
A Gwalior consumer commission has held Eureka Forbes guilty of poor service after a customer's vacuum cleaner, bought in May 2024, malfunctioned within warranty. Despite multiple r...
Introduction The world of payments has steadily been reducing friction over the years, starting with cash, then moving on to cards, then digital wallets, and finally the one-click...
Consumers should be better protected as Buy Now Pay Later lenders now require authorisation to operate.
A solar installation firm has been ordered by a consumer commission to refund over Rs 25,000 to a homeowner. The company was found to have overcharged for net-metering and failed t...
Marks Electrical is managing the refunds and affected consumers will receive a letter or email. Some refunds have already been paid.
Роспотребнадзор и Минцифры разработали электронную книгу жалоб в «Госуслугах», через которую россияне смогут жаловаться на маркетплейсы. Пользователи получат возможность подать онл...
New legal requirements on how organisations handle data protection complaints are now in force. All organisations must now give people a clear way to raise a data protection compla...
Energy regulator Ofgem has reminded UK households of their rights
The Competition and Consumer Protection Commission has said it has identified a number of potential breaches of consumer law during 80 unannounced inspections of businesses in six...
EU countries have finally agreed on a raft of reforms around air passenger rights that covers everything from compensation for disruption to seating rules for those travelling with...
The increasing use of digital technology has also led to a rise in cyber fraud. One of the most common scams in India is the Digital Arrest Scam, where fraudsters impersonate CBI o...
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